Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Matteo Pensa
Matteo Pensa at Tony Serra Nissan

Matteo Pensa

Sales Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.7
31 Reviews
4.7

31 Reviews

Write a Review

31 Reviews of Matteo Pensa

July 24, 2025

Dealership Rating
Employee Rating

I am very happy with the Titan I purchased. However, the help since the purchase has been lacking. I have trouble reaching the people I need to talk to. Word has been broken several times now. More

by remalone57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Crider, Cody Salem, Elijah Szelag, Justin Studdard , Rebecca Locke

Report | Print

July 18, 2025

Dealership Rating
Employee Rating

the worst ever car dealership, one lie is not enough. they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them. the car ran hot they will not fix it More

by stan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cody Salem, Cy Sisson

Report | Print
Jul 21, 2025

Tony Serra Nissan responded

Hi Stan, We’re sorry to hear about the stress you’ve mentioned—your health matters, and we do respect that. But posting the same story over and over doesn’t turn it into something new (or true). We stand by the agreements that were signed, and no amount of copy‑and‑paste changes the facts. If venting online is helping, keep at it—but if you actually want to review your paperwork and talk solutions, our customer service ninja Maxine is ready at (256) 676‑2435. She’s great at real answers… and much less repetitive.

July 13, 2025

Dealership Rating
Employee Rating

We appreciate all the help we received in purchasing my sons new car.. thank you More

by Sonny0838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Crider, Cody Salem, Susan Long , Mona Hurst, Rebecca Locke, Erica Rodenberry

Report | Print
Jul 21, 2025

Tony Serra Nissan responded

Thank you, Sonny! We’re thrilled to hear your son’s new car journey was a good one. Helping families like yours is exactly what we aim for every day at Tony Serra Nissan in Cullman. Enjoy every mile ahead—and we’re here whenever you need us again!

June 30, 2025

Dealership Rating
Employee Rating

I am being trreatened with collection by Matteo! The day after the purchase he want's more money! We agreed on a purchase price, signed all paperwork and finished the transaction. The following d More

by Shane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cody Salem , Auburn Waldrop

Report | Print
Jul 01, 2025

Tony Serra Nissan responded

Hi Shane, We’ve seen some creative driving in our day—but trying to keep a rebate you didn’t qualify for takes a special kind of spin. We caught the error right away and kindly asked you to swing by and re-sign the deal properly. Instead, you doubled down, ignored the contract you already signed, a nd played the victim card—bold move. At Tony Serra Nissan in Cullman, we own our mistakes and fix them fast. But when someone tries to take advantage of an honest correction, we won’t pretend that’s normal. Cars are negotiable—character shouldn’t be.

Jul 02, 2025

Tony Serra Nissan responded

Shane, let’s not overcomplicate things. You signed a deal. We spotted an issue. We asked to fix it. Pretty normal stuff. Not exactly the plot twist you made it out to be. It’s kind of like walking out of a bank with extra cash, knowing it’s not yours, and then acting shocked when someone calls you back. We weren’t mad—we just figured the right thing’s still the right thing, even when it's inconvenient. We’ll keep doing business with clear contracts, straight talk, and the occasional reminder that integrity isn’t seasonal.

Jul 01, 2025

Shane responded

Your clearly listed online price, minus trade in, plus tax, title, and misc. fees equals exactly what I paid and financed. The following day your dealership told me to either bring in 2,500 dollars or resign at a higher payment. When I refused Matteo threatened to send the 2,500 to a collection agency. Either your clearly listed online price was false advertising, or someone from your dealership incompetently listed a wrong price. Neither of these options is something I am financially responsible for! I paid asking price, I didn't try and talk you down on the price even 1 dollar. You are trying to make me financially responsible for your discrepancy, then calling my character into question? Above you just mentioned at Tony Serra we own our mistakes; you need to reword that to we own our mistakes after we make the customer pay for it!

Jul 03, 2025

Shane responded

I can definitely see how facts and truths can overcomplicate the image your business is trying to pretend to have. I wasn't asked to fix your price discrepancy; I was told to either fix it or face collections If we are going to tell a story, lets at least make it a true one. I didn't walk out with anything extra, I walked out owing exactly what was discussed and agreed upon. I engaged in straight talk, have a clear contract, and am now appalled by the lack of integrity your dealership is displaying by trying to ask for more money after handshakes were made and contracts were signed.

June 26, 2025

Dealership Rating
Employee Rating

The salesman were great! My only complaints is the issue with swapping buyer and co-buyer and service not communicating with us about our headlight assembly, Nick, Brenton, C More

by stewartcassandra04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Cody Salem , Brenton Marchese, Nick Richards

Report | Print

June 25, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and friendly. They made everything as easy as possible to get me the car I wanted. More

by beriwing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Studdard

Report | Print

June 21, 2025

Dealership Rating
Employee Rating

Very pleased with this dealership. They did everything they said they were going to do. Bought a used car and when we picked it up it looked like a brand new car. More

by careyrobert64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Salem , Nick Richards

Report | Print

June 08, 2025

Dealership Rating
Employee Rating

Great service by all people good price easy to work with sales delivery was great More

by mackmorris468
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kordell Burnett

Report | Print

May 22, 2025

Dealership Rating
Employee Rating

Rebecca, Cody & Matteo were wonderful to work with. They kept it fun and exciting even when we had no hope left. More

by allirooks13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Salem, Cy Sisson , Rebecca Locke

Report | Print

May 11, 2025

Dealership Rating
Employee Rating

Great dealership, would recommend to anyone looking for a car are truck. Also has a great sales team. More

by michaelhumes56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Crider, Cody Salem, Cy Sisson , Kordell Burnett, Jamie Graves, Correy Leps, Skylar Morion, Danielle Routen

Report | Print
1
2
...
4

Dealership Inventory (140 Vehicles)

new 2025 Nissan Frontier car, priced at $32,480
2025 Nissan Frontier
new
Glacier White exterior
Unknown
Rear-wheel Drive
$32,480
View Details
used 2025 Nissan Rogue car, priced at $25,748
2025 Nissan Rogue
used
Super Black exterior
CVT
Front-wheel Drive
$25,748
View Details
new 2025 Nissan Sentra car, priced at $28,065
2025 Nissan Sentra
new
Atlantic Gray Metallic exterior
CVT
Front-wheel Drive
$28,065
View Details
new 2025 Nissan Rogue car, priced at $38,498
2025 Nissan Rogue
new
Super Black exterior
CVT
Front-wheel Drive
$38,498
View Details
used 2022 Chevrolet Malibu car, priced at $16,989
2022 Chevrolet Malibu
used
Mosaic Black Metallic exterior
CVT
Front-wheel Drive
$16,989
View Details
new 2025 Nissan Rogue car, priced at $31,985
2025 Nissan Rogue
new
Super Black exterior
CVT
Front-wheel Drive
$31,985
View Details
View All Inventory