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Matthew D

Overview Reviews (25) Inventory (128)

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Matthew D

Internet Manager

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

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4.7

25 Reviews

Overview Reviews (25) Inventory (128)

4.7

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Matthew D

August 31, 2025

Dealership Rating

Employee Rating

Best car buying experience I have ever had, no pressure, no unwanted dealer options or surprises in the finance office. The whole team/staff was professional, friendly and knowledgeable about the vehicle be no unwanted dealer options or surprises in the finance office. The whole team/staff was professional, friendly and knowledgeable about the vehicle being purchased. Would definitely recommend buying a car from O’Steen Volkswagen. More

by jem

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Terrence R, Scott Pantin

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Sep 01, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that your car buying journey with us was pressure-free and transparent, with no surprises along the way. Our team takes great pride in providing professional, friendly, and knowledgeable service, and it means a lot to know that it made a difference for you. We truly appreciate your recommendation and look forward to assisting you again in the future!-AS

August 31, 2025

Dealership Rating

Employee Rating

The team was helpful in finding us the right vehicle, and were open and transparent as we worked through inspections which made it very easy to decide on closing the deal. were open and transparent as we worked through inspections which made it very easy to decide on closing the deal. More

by Mjp

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Pantin

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Sep 01, 2025 -

O'Steen Volkswagen responded

Thank you for sharing your experience! We’re delighted to hear that our team was helpful and transparent throughout the process. Making sure you feel confident and comfortable during inspections and decisions is very important to us. Congratulations on your new vehicle! If you ever need anything else, don’t hesitate to reach out.-AS

July 31, 2025

Dealership Rating

Employee Rating

I have worked in Car brand for more 10 years and have never came across a messed up dealer like this. They were super slow and got the requested car wrong, to add it up they orchestrated a story to justi never came across a messed up dealer like this. They were super slow and got the requested car wrong, to add it up they orchestrated a story to justify it. The experience of buy a new car went down to disappointment and they had no worry. Would request not to visit this dealership. I picked up Volkswagen from another dealership in Jacksonville and it two typically a day for them to support me. Here they worked on it for whole week and messed it up. Humble request, do not visit this dealer. More

by Melwyn Daniel

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

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Aug 01, 2025 -

O'Steen Volkswagen responded

Melwyn, we are equally frustrated that we were not able to identify which vehicle you wanted when you negotiated the transaction with the team, we will use this as a teaching opportunity to make sure we are up front and transparent on the vehicle selection prior to locating a vehicle from another dealership. please reach out to Chuck Wrye general manager at 904 322-5100. so that we can further discuss your recent visit and maybe regain your trust in choosing us again in the future. Thank you.

June 13, 2025

Dealership Rating

Employee Rating

Excellent experience. I highly recommend this dealer, the experience is friendly, patient, and they do not pressure you at all. I’m so happy. I highly recommend this dealer, the experience is friendly, patient, and they do not pressure you at all. I’m so happy. More

by David M

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris N, Marc T, Leo Hill , Ana T

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Jun 13, 2025 -

O'Steen Volkswagen responded

David,Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that you had an excellent, pressure-free visit and felt supported every step of the way. Your recommendation truly means a lot to our team — we're so happy you're happy!Enjoy your new vehicle, and please don't hesitate to reach out if you need anything down the road.-AS

March 26, 2025

Dealership Rating

Employee Rating

My sales representative Quan was super helpful thru the entire car buying process. He was super nice and got me in and out with no issues. He made my car buying experience very pleasant and peaceful. I’m v entire car buying process. He was super nice and got me in and out with no issues. He made my car buying experience very pleasant and peaceful. I’m very appreciative of the service. More

by mya

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Quan R

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Mar 26, 2025 -

O'Steen Volkswagen responded

Mya, Thank you so much for sharing your experience! We’re thrilled to hear that Quan was able to assist you so efficiently and with such a positive attitude. Enjoy your new car, and reach out if you need anything else! /MM

February 24, 2025

Dealership Rating

Employee Rating

Love the atlas, thanks to Jacob and Kelvin, highly recommend dealing with them anytime you are in the market for a vehicle. recommend dealing with them anytime you are in the market for a vehicle. More

by Bianca88

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jacob Z, Kelvin F

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Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear you love the Atlas, and we truly appreciate the shoutout to Jacob and Kelvin. They will be so happy to know they made a positive impact on your experience. If you ever need anything in the future, don't hesitate to reach out. We look forward to working with you again! *AS

February 24, 2025

Dealership Rating

Employee Rating

My sales man Jacob was amazing. HIM and sales manager Matt made sure I got the best deal possible. HIM and sales manager Matt made sure I got the best deal possible. More

by jalz1222

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jacob Z, Kelvin F

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Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you for your wonderful review! We're so glad to hear that Jacob and Matt provided you with an excellent experience and made sure you got the best deal. We truly appreciate your feedback and are thrilled you had such a positive experience. If you ever need anything in the future, we're here to help! Enjoy your new ride! *AS

February 24, 2025

Dealership Rating

Employee Rating

Jakob was amazing! He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Recep He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Receptionist. They were a very welcoming family during my entire visit :) More

by Bilbrey.justin

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chuck Wrye, Chris N, Justin B, Terrence R, Marc T, Jacob Z, Marquis B , John Scoville, Julie Smith, Trey Miller, Andrew Limbrick, Ana G, Quan, Kelvin

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Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re so happy to hear that Jakob, Mr. Matt, Mr. Justin, Mr. John, and Julie made your visit enjoyable and helped you find the perfect car. It’s wonderful to know you felt like part of the family during your time with us! We’ll be sure to pass along your kind words to the team. If you need anything else, don’t hesitate to reach out. Enjoy your new car! 😊 *AS

February 22, 2025

Dealership Rating

Employee Rating

Very knowledgeable and friendly staff. Took only two hours to leave with a new car. Took only two hours to leave with a new car. More

by Joe Pfoh

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Chuck Wrye, Jacob Z

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Feb 24, 2025 -

O'Steen Volkswagen responded

Joe, thank you for taking the time to share your 5-STAR review and for trusting O'Steen Volkswagen of Jacksonville for your car buying experience, We look forward to serving you in the future! /MM

Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you for your great review! We’re so glad to hear that our team was able to provide you with a quick and smooth experience. We pride ourselves on being both knowledgeable and friendly, and it’s wonderful to know that came across during your visit. Enjoy your new car, and don’t hesitate to reach out if you need anything! 😊 *AS

January 31, 2025

Dealership Rating

Employee Rating

Great experience, Marquis was excellent! I will recommend Osteen to all my family and friends. I will recommend Osteen to all my family and friends. More

by chrismuller9

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Terrence R, Marquis B

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Jan 31, 2025 -

O'Steen Volkswagen responded

Thank you for the 5-STAR review! /MM

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