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Matthew Gallegos
Matthew Gallegos at Autostar Subaru of Silverthorne
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Matthew Gallegos

Service Advisor

Autostar Subaru of Silverthorne

171 W 9th St
Silverthorne, CO 80498

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4.6
8 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

25 yrs, 5 mos

4.6

8 Reviews

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8 Reviews of Matthew Gallegos

May 03, 2025

Dealership Rating
Employee Rating

I'm a widow and need a place I can trust. My experience with you is great. You let me know when I need to start thinking about replacing something. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 06, 2025

Autostar Subaru of Silverthorne responded

Karen, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 26, 2025

Dealership Rating
Employee Rating

I really lime Chris , but he is gone. Mary is also a good sport. The last time i went i did not get the report page and i am not sure if they rotated my Tires I could be wrong though. O More

by salherrerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2025

Autostar Subaru of Silverthorne responded

salherrerra, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 25, 2025

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Employee Rating

This was my first time there since the ownership changed. Things seem to operate similarly as they did last time. More

by PHANJA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Cowan

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Apr 28, 2025

Autostar Subaru of Silverthorne responded

PHANJA73, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 23, 2025

Dealership Rating
Employee Rating

Easy check in. Service was great if a bit longer than expected. Waiting area was comfortable and clean. More

by Hlcarver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2025

Autostar Subaru of Silverthorne responded

Hlcarver, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 18, 2025

Dealership Rating
Employee Rating

Employees need to know better the service and the product also, and the customer service need to improve More

by JUANRY_13_86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 22, 2025

Autostar Subaru of Silverthorne responded

JUANRY_13_86, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

April 12, 2025

Dealership Rating
Employee Rating

See comments above. You seem to be short staffed. I could not get the service department to answer the phone or return a phone call for several hours yesterday. No close More

by JUMBONAV
Recommend Dealer
No

Other Employees Tagged: Matthew Gallegos

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Apr 14, 2025

Autostar Subaru of Silverthorne responded

JUMBONAV, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

April 12, 2025

Dealership Rating
Employee Rating

Excellent. Great attitude great service Play was clean and I always enjoy my experience at Auto star More

by cheflaner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maynor Rocha Chavarria

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Apr 14, 2025

Autostar Subaru of Silverthorne responded

cheflaner, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

March 31, 2025

Dealership Rating
Employee Rating

New owner of this dealership; really working hard to get things right. Great follow-up. I feel I got a good deal and am very happy with my new Solterra. More

by gregorio.wright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Blaise, David Gilbert

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Mar 31, 2025

Autostar Subaru of Silverthorne responded

gregorio.wright, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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