Matthew Melino

I scheduled this appointment by phone one week prior to the appointment. Upon arrival to the dealer I was over an hour early for the appointment as scheduled. I was told their appointments closed at 11 whi the appointment. Upon arrival to the dealer I was over an hour early for the appointment as scheduled. I was told their appointments closed at 11 which was an hour prior to my arrival and two hours prior to my appointment. They told me I shouldn’t have been able to schedule and that I’d need to reschedule. They then returned and said they would do the service. I asked for my tire pressures to be put at the correct pressure and for a tire rotation to be done. They said they would do both services and did not. I also received a lot of hostility from one of the cashiers. I had also inquired if they even had an appointment that was scheduled at any point and they said no. I’ve been coming to vision Henrietta for years and the service has severely declined. While I appreciated that they performed the required services I did not appreciate the attitude from the cashier and they did not perform all services that were requested. More

by kelsy.sercu Verified Customer Verified Customer

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Really took care of the car and us. Thank you for such outstanding service. It is very much appreciated. Thank you for such outstanding service. It is very much appreciated. More

by Kmesiti3 Verified Customer Verified Customer

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I had a 6 month routine appointment for an oil change, new oil filter, and a tire rotation. I also had a new engine air filter installed during the appointment. All work was completed satisfactorily I abo new oil filter, and a tire rotation. I also had a new engine air filter installed during the appointment. All work was completed satisfactorily I about one hour. More

by DCK49RNY Verified Customer Verified Customer

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Matt was great. . Friendly, Professional. I loved the pictures taken of the parts showing wear. I did some research about the turbo intermittently not working. Found . Friendly, Professional. I loved the pictures taken of the parts showing wear. I did some research about the turbo intermittently not working. Found there could be a problem with the Waste Gate or Turbo Sensor..no need to replace the turbo. We are monitoring the oil consumption as well with your help to remind us to check it. It’s nice to have a dealer working for us . Thank you, More

by JODY.STAHLBRODT Verified Customer Verified Customer

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They always have a great service, and quick response when is needed. The team is very helpful and friendly is needed. The team is very helpful and friendly More

by amartinezsandoval2017 Verified Customer Verified Customer

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My car was done quickly. I did get an email that said I missed my appointment so that's a little confusing? I did get an email that said I missed my appointment so that's a little confusing? More

by CAPTAINMIKEFARRELL Verified Customer Verified Customer

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Vision in Henrietta was the best car buying experience I've had. I was able to find a car online, have it available to test drive when I arrived from working out of town on Friday afternoon. I loved it as I've had. I was able to find a car online, have it available to test drive when I arrived from working out of town on Friday afternoon. I loved it as soon as I drove it. We started the paperwork right on the spot. I was done there in a very short time. The next day, I was able to finalize the transaction and was driving my new truck by 11:30 that day. They handled everything perfectly, and the truck was perfect when I left. If only for 15 minutes as I drove through typical Rochester weather to my next destination. More

by ANDYCATALINA Verified Customer Verified Customer

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Always a great experience. Service department Matt and Tyler and Hector who services my car is the best Service department Matt and Tyler and Hector who services my car is the best More

by jcl78974 Verified Customer Verified Customer

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Overall experience was good. When I went in last week for recall, they had to order parts, and they said they would text me when the parts are in. I did not get a text or messa When I went in last week for recall, they had to order parts, and they said they would text me when the parts are in. I did not get a text or message a week later, so I called to check and the parts were in. I set up the appointment and everything was good after that. More

by ARCANE Verified Customer Verified Customer

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Top notch! Video of the service? INCREDIBLE! From beginning to end, excellent service! Thank you! Video of the service? INCREDIBLE! From beginning to end, excellent service! Thank you! More

by June4 Verified Customer Verified Customer

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