Matthew Spencer

All the staff were professional, patient & worked with me to meet my needs as a customer. After the purchase was made the representative took his time to go over everything & answered any questions that I ha to meet my needs as a customer. After the purchase was made the representative took his time to go over everything & answered any questions that I had in regards to the documents or plan. A++ Customer Service. Thank you. More

by mjackson6481 Verified Customer Verified Customer

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Rather not be forced to say fifteen words just feel good about answering the questions. All positive ratings, about answering the questions. All positive ratings, More

by TAD7155 Verified Customer Verified Customer

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This is my second time purchasing a vehicle from Waite. I would highly recommend them to anyone in the market. I would highly recommend them to anyone in the market. More

by greengenes32 Verified Customer Verified Customer

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It was a great experience with my sales person and a quality vehicle. I would recommend all of my friends and relatives to visit. quality vehicle. I would recommend all of my friends and relatives to visit. More

by rbristol1 Verified Customer Verified Customer

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They were very helpful and friendly and answered all my questions would go there again questions would go there again More

by delaporta59 Verified Customer Verified Customer

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It was A very professional and welcoming experience. Looking forward to purchasing in the future. Looking forward to purchasing in the future. More

by Me Verified Customer Verified Customer

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Matthew Spencer is diligent, pays attention to details, respectful and a good listener. I asked that man like a million questions and he always responded promptly. respectful and a good listener. I asked that man like a million questions and he always responded promptly. More

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Excellent team of professionals! Very friendly and Helpful! Matt, Matt and Tim with the finance were superb. Josh and Tyler covered down while Matt was away and we could tell immedia Very friendly and Helpful! Matt, Matt and Tim with the finance were superb. Josh and Tyler covered down while Matt was away and we could tell immediately that we had a solid team in Waite Toyota! Anything my wife and I had questions or concerns about they made us feel at ease and in capable hands purchasing our new RAV4 XSE! More

by Alex Chaffee Verified Customer Verified Customer

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Tyler was tremendously helpful. My wife always took her former Toyota to Waite for service and approached Tyler when she was interested in buying something new and he gave her lots My wife always took her former Toyota to Waite for service and approached Tyler when she was interested in buying something new and he gave her lots of help and advice. When she found the car she liked, he organized everything very quickly. The whole process was quick and painless. Thanks to Tyler and the whole team. More

by gardnega Verified Customer Verified Customer

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Friendly, professional, and responsive to calls and emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due to being 2 1/2 hours away, I called ahead and asked several specific questions regarding mechanical/cosmetic condition, and was told the truck had no issues and was great. When I arrived, the first thing I see is significant cosmetic damage on the driver side. I was quite irritated as to why I was not told this on the phone when I specifically asked. I then test drove and pointed out several mechanical and electrical issues as well. They agreed to repair all of the electrical and mechanical issues and we agreed on a price before repairs were completed. They struggled to understand and fix the problems, then tried to back out of fixing some due to the cost. Many phone calls and emails back and forth, I had to be persistent and push the salesman to complete the repairs that were agreed to. After 30 days, I was assured all repairs were completed and the truck is ready to be picked up and the purchase completed. I drove the 2 1/2 hours, then find that one of the repairs was not completed, and they offered lame excuses as to why. I was quite upset and demanded a discount for my inconvenience and will now need to take to another dealership that knows how to repair properly and pay out of pocket. After meeting with and explaining my frustration to the sales manager, I was given the reasonable discount that I asked for. There was no reason for this as I made my expectations crystal clear through the process. The salesman/dealership dropped the ball, and/or hoping I would accept as is. I would much rather have payed the agreed price and the repair have been made as agreed. Apparently it is up to the customer to pay attention to every detail and hold them accountable to get what you agree to and pay for. More

by MJE54 Verified Customer Verified Customer

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