Matthew Sutherland

Purchased a 2022 BMW X6 M50i from Jaguar Land Rover Akron and was misled about critical safety work. I was told in writing by the salesperson that the rear brakes and brake flush were completed. They were no and was misled about critical safety work. I was told in writing by the salesperson that the rear brakes and brake flush were completed. They were not. Once this was uncovered, the dealership later replaced the rear brakes and called that “good faith,” but that was simply correcting a misrepresentation — not goodwill. A certified BMW dealership documented that the front brakes and rotors also required immediate replacement and provided photos and videos directly to Jaguar Land Rover Akron. Despite this, the GM refused to authorize proper repairs, offered to replace pads only, and questioned BMW’s findings instead of addressing them. I was even told to drive the vehicle several hours back to Ohio with unsafe brakes because they would not accept BMW’s inspection. This experience involved misrepresentation, defensiveness when confronted with documentation, and an unwillingness to properly address a safety issue. I would strongly advise anyone purchasing from this dealer to independently verify all service claims before taking delivery. More

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We have bought numerous vehicles both new and used and have worked with many dealerships. By far, this was the best experience we have ever had in this regard. They were all professional and efficient. Ma have worked with many dealerships. By far, this was the best experience we have ever had in this regard. They were all professional and efficient. Matt in particular was terrific and made the experience perfect. Matt, if you read this, thank you so much. More

by mcfireguy Verified Customer Verified Customer

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The team came through with everything that was promised, probably one of the easiest transactions ever! In and out in less than 30 minutes. probably one of the easiest transactions ever! In and out in less than 30 minutes. More

by jerryk2 Verified Customer Verified Customer

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Fairly painless process. Made a deal I was happy with. Not pushy, good communication, very thorough helping me become familiar with my new vehicle. I’ll be a repeat customer Made a deal I was happy with. Not pushy, good communication, very thorough helping me become familiar with my new vehicle. I’ll be a repeat customer when my family needs another vehicle. More

by blackpit2526 Verified Customer Verified Customer

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Scheduling online was easy and the team was very prompt in handling issue and even buffed out a scratch without asking me or charging which was very appreciated. Food and beverages were well stocked. Also in handling issue and even buffed out a scratch without asking me or charging which was very appreciated. Food and beverages were well stocked. Also nice touch that people involved in my sale 6 months ago stopped by and chatted and made sure I was happy (namely Matt Sutherland and Mike Detorakis). Dylan was very professional and was on top of it. More

by CWISE2 Verified Customer Verified Customer

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Kind and caring staff. Listened to my needs and were efficient and fair during the trade-in process. Was also able to get better financing terms than other dealerships we w Listened to my needs and were efficient and fair during the trade-in process. Was also able to get better financing terms than other dealerships we were considering. More

by philrgibbs Verified Customer Verified Customer

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The dealership and staff were kind and professional. The environment was very friendly, teamwork displayed and family oriented. The environment was very friendly, teamwork displayed and family oriented. More

by cartecr21 Verified Customer Verified Customer

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