Max Young

Summary: Purchased a marked-up Canadian vehicle without a valid U.S. dealer warranty, found evidence of undisclosed body damage, and experienced multiple check engine lights immediately after purchase. Buy a valid U.S. dealer warranty, found evidence of undisclosed body damage, and experienced multiple check engine lights immediately after purchase. Buyers beware. I want to share my recent experience at Rocky Mountain Eurosport to help other potential buyers make informed decisions. I will stick to the facts as much as possible. Positives: • I searched for this particular vehicle for six months and found it here. • The sales representative, Leon, was responsive and provided requested information. • I was told the 2022 vehicle would come with a transferable manufacturer’s warranty. • During the test drive, a check engine light (CEL) was present, and there was tire damage. The manager, Max, assured me both would be fixed before delivery. • Staff were professional and helpful, and my initial post-sale interactions with Max were positive. Concerns: • The vehicle was priced above comparable listings but still within a “fair” range. • Upon delivery, I received only one key, held together with scotch tape. I was told this could not be resolved but was referred to a third-party key provider. • • After purchase, I discovered the car originated from Canada. The manufacturer confirmed the dealer warranty was not valid in the U.S., and safety recalls or repairs would require returning the car to Canada. The vehicle’s update system was also disabled, preventing remote software updates and recall notifications. • Multiple check engine lights appeared, including the one supposedly fixed before delivery. • I later found signs of body damage and paint correction that were not disclosed or identified during the dealer’s inspection. • My trade-in received a low offer, and the dealer later listed it with a 63% markup. The dealer made it clear that prices were non-negotiable. Overall, what started as a promising purchase turned into a frustrating and costly experience, with potential safety implications. I recommend that buyers thoroughly research the vehicle’s history and confirm warranty coverage before purchasing. More

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Before visiting RMES, I made sure to do my research and check reviews which were all positive. So I made the trek down to test drive a BMW and left several hours later as the happy owner. Leon, Stefan, check reviews which were all positive. So I made the trek down to test drive a BMW and left several hours later as the happy owner. Leon, Stefan, and staff were all very accommodating, while also answering my endless questions and offering to fulfill my cosmetic requests. I’m very pleased with the purchase and recommend starting with them in your next car search! More

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All around great experience for my wife and I. Leon was great to work with, very friendly, and didn’t hassle us with a bunch of wordy jargon. Leon was great to work with, very friendly, and didn’t hassle us with a bunch of wordy jargon. More

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Had a great experience buying our new family 4 Runner here. Leon was honest, easy to work with, and helped make our car shopping experience much less stressful than we anticipated. Highly recommend Rocky here. Leon was honest, easy to work with, and helped make our car shopping experience much less stressful than we anticipated. Highly recommend Rocky Mountain Eurosport of Parker. More

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Just bought an Audi Q7 at RM Eurosport and needless to say the sales assistance I received from everyone was superb! Got my new ride on a Saturday just in time to fight this major snow storm we got and th say the sales assistance I received from everyone was superb! Got my new ride on a Saturday just in time to fight this major snow storm we got and the car performs flawlessly! Thank you RME for EVERYTHING! Love my new ride!!! More

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I have been trying to get a refund from the worthless warranty that was sold to me when I bought a truck over two years ago. It is now 5 months and still no refund and my next call is to the Attorney Ge warranty that was sold to me when I bought a truck over two years ago. It is now 5 months and still no refund and my next call is to the Attorney General. This organization is untrustworthy and unethical and if I could give then a lower score than 1 star I would! More

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Always hesitant to visit this dealership in the past, but was very pleasantly surprised by the service, support, and professionalism of the dealership when my wife found a vehicle she wanted to buy. Would re was very pleasantly surprised by the service, support, and professionalism of the dealership when my wife found a vehicle she wanted to buy. Would recommend them and will be inclined to go there when in the market again. More

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Worked with Leon to find a new car. He was very helpful in getting a test drive setup and expediting the process once we decided to buy. Max helped us out as well with some logistical i He was very helpful in getting a test drive setup and expediting the process once we decided to buy. Max helped us out as well with some logistical issues on our end. Dealt with Aaron in finance and was very pleased with his knowledge and assistance. We only worked briefly with Stephanie when picking up the car but she was very pleasant as well. More

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Great customer service from Leon and Max. I absolutely love my new Jeep Grand Cherokee! They helped me through the entire process to make sure I left happy. I definitely recommend these guys I absolutely love my new Jeep Grand Cherokee! They helped me through the entire process to make sure I left happy. I definitely recommend these guys More

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It was an amazing experience, Leon helped me pick out exactly what I wanted, and Max help me with the pricing so I am paying inside my ballpark. With all that being said, I haven’t even begun to talk abo exactly what I wanted, and Max help me with the pricing so I am paying inside my ballpark. With all that being said, I haven’t even begun to talk about my land cruiser because that’s how great the customer services is. More

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