Megan Barnes
Megan Barnes at Grote Mitsubishi

Megan Barnes

Service Assistant

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

Contact Me
4.8
28 Reviews

As the Service Assistant at Grote Mitsubishi, I am passionate about delivering exceptional customer service and ensuring every customer feels welcome and valued in our service department. I take pride in answering all customer calls promptly and scheduling vehicle services at their earliest convenience to accommodate their busy lives. In my role, I work closely with our Service Writer, Zach, to assist in daily operations while continuously expanding my knowledge of the automotive service industry. My responsibilities include writing purchase orders (POs) and repair orders (ROs), maintaining a clean and inviting service area, and keeping customers updated on repair timelines to ensure a smooth and transparent experience. Additionally, I handle cashiering duties and am always ready to assist with anything that contributes to the efficiency and success of our department.

Dealership Experience

2 yrs, 3 mos

Industry Experience

2 yrs, 3 mos

Languages Spoken

English English

4.8

28 Reviews

Write a Review

28 Reviews of Megan Barnes

May 22, 2025

Dealership Rating
Employee Rating

Haven't had the vehicle for 2 weeks and it's been in for repairs once and now second time coming up. Not too happy with the way vehicle is performing. Stuck with vehicle for 6 yrs and wanna make sure it's More

by studlight_cowboy46747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Grote, Zach Burdette, Johnathan Driscoll , Jennifer Keller

May 22, 2025

Grote Mitsubishi responded

We’re very sorry to hear about the issues you've experienced so far. That’s certainly not what we want for any of our customers—especially with a long-term purchase like this. We’d love the opportunity to make things right and explore possible solutions. Please reach out to us directly at 260-422-5000 so we can look into this further and find the best path forward. Your satisfaction and peace of mind are very important to us.

April 23, 2025

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Very good experience. Everyone professional and had a sense of concern and urgency. Thank you More

by Lisahughes1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Apr 23, 2025

Grote Mitsubishi responded

Thank you, Lisa! We’re delighted to hear you had a great experience and felt our team’s professionalism, concern, and urgency. Your feedback means a lot. We’re always here if you need anything!

April 07, 2025

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The service was prompt and willingness to answer any questions and concerns I inquired about. More

by theresastapleton18
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Apr 09, 2025

Grote Mitsubishi responded

Thank you for your feedback! 😊 We're glad to hear that you received prompt service and felt that your questions and concerns were addressed. We're always here to help!

April 03, 2025

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Employee Rating

They were very nice and extremely helpful. I got help setting up my settings today More

by hlyrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Apr 04, 2025

Grote Mitsubishi responded

Thank you! 😊 We're so glad to hear that our team was helpful and got everything set up for you. Enjoy your Subaru, and let us know if you ever need anything!

March 23, 2025

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Friendly, definitely dependable, makes you feel more like a family than a customer. They take pride in their work and never let you walk away unsatisfied. You can get an oil change from a lot of places but w More

by deneanpatton26
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Mar 24, 2025

Grote Mitsubishi responded

Thank you so much for your kind words! We're thrilled to hear that you feel like family when you visit us. Providing a warm, welcoming experience and top-notch service is what we strive for every day. We truly appreciate your support and recognition of our team—from our service techs to the friendly face making that delicious popcorn! 😊 We look forward to seeing you again for your next visit! 🚗✨

March 22, 2025

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Employee Rating

I didn't deal with Grote Mitsubishi nor Meagan. I dealt with Grote Automotive in Elkhart, Indiana. My sales man was named Colton. Colton & that dealership was a 4 out of 5 stars. They helped get me More

by rbprincess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colton-Salesman at Grote Automotive in Elkhart Indiana

Mar 24, 2025

Grote Mitsubishi responded

Thank you for your feedback! We're glad to hear that Colton and the team at Grote Automotive in Elkhart were able to help you find a better vehicle that you love! We appreciate your honest review and are always here if you need anything in the future. Enjoy your new ride! 🚗😊

March 20, 2025

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Service is great has great service tech in indiana that take great great care of your vehicle!! More

by Nessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette , Carlos services tech

Mar 20, 2025

Grote Mitsubishi responded

Thank you so much for your kind words, Nessa! We're thrilled to hear that you had a great experience with Zach and Megan. We take pride in caring for your vehicle, and it's wonderful to know that Carlos took excellent care of it. We appreciate your trust in us, and if you ever need anything else, don't hesitate to reach out!

March 13, 2025

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Very professional in what they do taking care of the customer as if it was their car. More

by Frank
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Mar 14, 2025

Grote Mitsubishi responded

Thank you, Frank! We appreciate your kind words and are glad to hear you had a great experience. Taking care of our customers like family is what we strive for!

March 02, 2025

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Employee Rating

I am always happy with everything and everyone, you get in right away and are always coming out letting you know what is going on . Thank you More

by darlafaber81
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Mar 03, 2025

Grote Mitsubishi responded

Thank you, Darla! 😊 We're so glad to hear that Zach and Megan took great care of you and kept you informed throughout the process! 🚗👏 We appreciate your kind words and loyalty. See you next time!

February 26, 2025

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Employee Rating

They said that my rotors are just fine. But 2 other mechanics,have told me they need replaced.... when I got the jeep. It had 7 chips in the windshield, the repaired one , that is now spr More

by ilovepigs782020
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Zach Burdette, Cayler Miner

1

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