Michael Abalos | Page 3

Service advisor David refused to honor agreement i was offer Went into Avondale VW service center last minute for an oil change. Barbara, the serrvice manager has been great to let me bring my own oil and filte Went into Avondale VW service center last minute for an oil change. Barbara, the serrvice manager has been great to let me bring my own oil and filter and she would charge me $15 to change my oil. Since she did this gesture of kindness for me so i have taken my passat there for repair services. May 13th, i stopped in and met a service advisor named david (may or may not be his real name. My guess is not his actual name) I mentioned i didnt have an appt but was willing to give him whatever time was needed to get my oil changed, no problem. He enters my VIN # in his system to bring up my acct info and prints out an invoice for $35 (2 and a half times more than Barbara would have charged). I told him Barbara only charges me $15. He could see that on his computer screen then tells me in a very snide, rude and unprofessional tone "well maybe you should come back monday and see Barbara, i wont honor barbara's price of an oil change for $15. Wrong answer David! Over a $20 bill, you just lost all other service business, and any intention i had to continue working with your sales team to buy another VW. Congratulations! More

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