Michael Callahan

I traded in a vehicle with them on 9/5 it had an outstanding loan that was supposed to have a payoff on 9/25, on 9/30 I called my bank, the dealership hadn't sent a check yet. On the same day I call outstanding loan that was supposed to have a payoff on 9/25, on 9/30 I called my bank, the dealership hadn't sent a check yet. On the same day I called the dealership 6 times and left messages. Twice I actually spoke with someone who said they would send an email to the accounting department and get back to me. No one ever called me back. The check finally showed up on 10/3 and because it took so long I have an outstanding balance of $60 on the loan. In the meantime they already had my previous vehicle up for sale on their website. If you have a trade in I would go somewhere else. More

by hiker_jessica Verified Customer Verified Customer

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Close proximity. Quick scheduling of my appt. Service manager was courteous. Fast service. I got out in less time than I was quoted. Comfortable showroom Quick scheduling of my appt. Service manager was courteous. Fast service. I got out in less time than I was quoted. Comfortable showroom More

by BWFERG Verified Customer Verified Customer

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Great job but they couldn't reset the oil life because the buttons weren't working and no one told me. the buttons weren't working and no one told me. More

by Fire_rescue115 Verified Customer Verified Customer

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Bob was great to work with. He took the time to find a vehicle that checked all my boxes and that fit me well. Mike was very friendly and accommodating to our budget and made th He took the time to find a vehicle that checked all my boxes and that fit me well. Mike was very friendly and accommodating to our budget and made things work for us. Great team and friendly atmosphere. I would totally recommend them and their dealership for whatever vehicle your looking for. More

by ke4760 Verified Customer Verified Customer

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Very helpful service! I would highly recommend their dealership. They even have popcorn and coffee! I would highly recommend their dealership. They even have popcorn and coffee! More

by NEWINVIS Verified Customer Verified Customer

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Excellent service fast efficient and went out of their way to accommodate everything I needed! I love my Jeep Gladiator! way to accommodate everything I needed! I love my Jeep Gladiator! More

by larcher Verified Customer Verified Customer

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Key ram in Newcastle was amazing. Mike and Bob were fantastic and made the buying process smooth. This was the first dealership I've been to where there was no pressure. I will be re Mike and Bob were fantastic and made the buying process smooth. This was the first dealership I've been to where there was no pressure. I will be returning to buy my future vehicles from here. Highly recommend! More

by kyle415 Verified Customer Verified Customer

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Bob was actually my salesman and he did a fantastic job, encouraging us to come in and try a comparable vehicle. He took care of us accordingly while we were there. encouraging us to come in and try a comparable vehicle. He took care of us accordingly while we were there. More

by PEGASUS_48 Verified Customer Verified Customer

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The entire process was quick and painless. Honestly, it took longer to switch insurance than it did to complete the purchase. The Mikes were amazing. Very upfront and working with them was ama Honestly, it took longer to switch insurance than it did to complete the purchase. The Mikes were amazing. Very upfront and working with them was amazing. More

by rgriffin04548 Verified Customer Verified Customer

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The crew at Newcastle really hooks us up with excellent service on our 2 Ram trucks! Highly recommended… service on our 2 Ram trucks! Highly recommended… More

by GOINDEEP6831 Verified Customer Verified Customer

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