Michael De Paolo

l was in and out in 1Hour 15 min. I planned on 2-3 hours. Could’nt be happier so far with the people at Napelton. I planned on 2-3 hours. Could’nt be happier so far with the people at Napelton. More

Report | Print

We called the dealership on a Thursday to return a leased vehicle and purchase a 1500 truck. He told us one of their other dealerships had taken one in and it would be detailed and sent to the dealership we vehicle and purchase a 1500 truck. He told us one of their other dealerships had taken one in and it would be detailed and sent to the dealership we were at. On Friday I received a text and a phone call because he felt this particular truck would not be a good fit for us. He then told us he had Tahoe that would be perfect, however it was $10,000 more than we wanted to spend. He assured us that he would be able to make the deal work at our price and where we wanted our payments to be. We returned to the dealership and looked at the truck. Two hours later we were discussing the pricing. After the final numbers were given, he was supposed to take off an additional $1000. At the end of this discussion they took off the $1000, but they had to add money to cover plates and other things which totaled $500. Almost three hours later, he told us we would be out of there in 30 minutes. Two and a half additional hours later, we were exhausted and hungry. This is when they took us to the finance office, At that point neither of us would even sit down because we needed to get out of there. We informed the finance officer that we did not want to pay for the plates because as a veteran, there should be no cost for the plates. He told us he couldn't transfer the plates from a lease to a purchase - which we found is not true when we went to the DMV. The problem was that they never provided us the deal they said they would give us and they charged us for plates we didn't need to pay for. I was exhausted and hungry so I signed the papers at that time. Overall, bad dealership in our opinion. In addition, get pre-approved at a credit union before going to any dealership because a loan from the dealership will cost you a lot more in the end. More

Report | Print

The entire buying process was very smooth. They were easy to deal with and treated us well. They were easy to deal with and treated us well. More

Report | Print

I had the best experience both at dealership and with Juanita Soto! She is outstanding! Juanita Soto! She is outstanding! More

Report | Print

Excellent great dealership. Friendly staff. Well run facilities! Will definitely be back! Thanks everyone. A+ Friendly staff. Well run facilities! Will definitely be back! Thanks everyone. A+ More

Report | Print

The salesman was great. We were happy with the attention that he gave us. He was very helpful and addressed our needs. . We were happy with the attention that he gave us. He was very helpful and addressed our needs. . More

Report | Print