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Michael DeAngelis
Michael DeAngelis
Assistant Service Manager
Hoffman Toyota
36 Albany Turnpike
West Simsbury, CT 06092
40 Reviews
40 Reviews of Michael DeAngelis
January 20, 2024
My service wa great as always working with Alexandrea was good thank you so much good thank you so much More
by Saswinson
Other Employees Tagged: Michael Fuhr, Daniel Savoia
June 21, 2017
Land Cruiser Service check Went in for service, left less than one hour later with a fully serviced clear car. The team is very professional and customer centered. What more c Went in for service, left less than one hour later with a fully serviced clear car. The team is very professional and customer centered. What more can you ask for? More
by pvalaris
Verified CustomerJune 01, 2017
Not up to Hoffman Standards UPDATE: I received a call from Mike Fitzgerald at Hoffman. He wanted to apologize for the service level I received. We had a nice chat, reviewing in UPDATE: I received a call from Mike Fitzgerald at Hoffman. He wanted to apologize for the service level I received. We had a nice chat, reviewing in depth each of my concerns. He also spoke directly to my son. He assured me that he would use our experience as a training opportunity. I am happy he followed up with me directly; he sounded genuinely concerned. I will likely give them another chance and use Hoffman Toyota for our next service visit. Original Review: Firstly, I'm horribly disappointed that I apparently purchased this car a little over a year ago and already, with minimal additional miles, I had to completely replace the front breaks. The car was "Certified Pre-Owned" and I would have thought Hoffman Toyota would have taken care of the shoddy breaks prior to re-selling it, even if they had to up the price a bit. Also, the service person at this visit told my son, who primarily drives this car, that when he brought it in to fix a seat belt right after purchase, the inspection showed the breaks as cautionary, but we were never informed. At the time the car was covered by warranty, but that expired last August. The telephone run around my son got when trying to determine whether the car was ready for pick up was actually comical, unless you were the one caught in the forwarding and voicemail loop. To top it off, on the way out of the parking lot, my husband, who had driven my son to pick up the car, noticed that a break light was out. So back in my son went. The response to his "You didn't fix the break light" was "Did you ask us to?" I spent nearly $1100 on service, including brand new front breaks and a cleaning/lubing of the rear breaks, among other things, and they couldn't do a routine check to see if any lights were out? They sure knew the car needed fluids to the tune of several hundred dollars! On the one plus side, our service tech informed me of a $50 coupon towards service which he agreed to apply to our bill. Kind of a drop in the bucket, but a nice gesture nonetheless. Overall, I'm really disappointed. I drive a Lexus RX350, my second from Hoffman Lexus where I've always received stellar service. Our treatment by Hoffman Toyota was not up to Hoffman Standards. More
by ANNNOEFLOOD
May 26, 2017
Good job on rebuilding the engine of my car! My 2007 Camry had an oil consumption problem that needed a major repair. They found out the car was eligible for a warranty. Hoffman Toyota provided m My 2007 Camry had an oil consumption problem that needed a major repair. They found out the car was eligible for a warranty. Hoffman Toyota provided me with a rental and had the car fixed within a few days. Good experience... More
by CAMM07
May 06, 2017
35,000 Mile Check up I was able to schedule the appointment online and from the time I arrived until I left, I was welcomed and treated professionally. The service manage I was able to schedule the appointment online and from the time I arrived until I left, I was welcomed and treated professionally. The service manager explained what needed to be done and provided an estimate of the total cost ahead of time. And they finished earlier than initially estimated - all around good experience. More
by DNALETTE
April 27, 2017
Recall service Very helpful service manager and work performed quickly and efficiently. Performed all point safety check without asking. Answered questions about u Very helpful service manager and work performed quickly and efficiently. Performed all point safety check without asking. Answered questions about upcoming scheduled maintenance and were not pushy about having work done there. Very trustworthy. More
by Judy G
April 12, 2017
A simple battery replacement This was to be just a simple battery replacement. The techs did not say they had no knowledge of how to save settings. Every one was lost. Managem This was to be just a simple battery replacement. The techs did not say they had no knowledge of how to save settings. Every one was lost. Management said they thought the settings were saved; they had no idea if they were or weren't. Even the MPG setting from the day the car was driven was lost. The only good part of this experience was the car wash and the young man who brought the car to me and dried it off before I left. I'll know better next time. Lexus service is FAR superior. They care about the customer experience. Had a test drive of a RAV-4 w/Alvin Gamble. Not a good experience. He never asked what model I might be interested in, so used the easiest bare-bones model available - not something I would even consider. Not the best representative of the sales department! More
by MARIEMACDONALD
Other Employees Tagged: Alvin Gamble
April 07, 2017
Recall work and Brake Job Mike accurately assessed recalls due on my car and insured all parts were avail before the appointment. The brakes were accurately estimated and serv Mike accurately assessed recalls due on my car and insured all parts were avail before the appointment. The brakes were accurately estimated and serviced correctly. More
by TSAMULEN
March 01, 2017
Quick and Done Right They did an oil change and rotated the tires. The serviceman seemed to take extra care to handle the parts with care. The car was given a free wash af They did an oil change and rotated the tires. The serviceman seemed to take extra care to handle the parts with care. The car was given a free wash after which was an extra. Bravo. More
by ANCIENTONE
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