Michael Fletcher

It was the best buying experience I’ve ever had! !! Mike Jones was wonderful! Very fair !! Mike Jones was wonderful! Very fair More

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So disappointed in the service for my new truck; buyer beware the management treats you very bad if there’s ever an issue that comes up. They are sneaky and lairs. The salesman , Mike Homer won’t even r beware the management treats you very bad if there’s ever an issue that comes up. They are sneaky and lairs. The salesman , Mike Homer won’t even return my messages, sleezy salesman and poor follow through. AVOID THIS DEALERSHIP More

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Great service. Customer wright up was awesome. Arron was very knowledgeable and curtesy. Time element was good. Clean facility. Waiting area was nice. Customer wright up was awesome. Arron was very knowledgeable and curtesy. Time element was good. Clean facility. Waiting area was nice. More

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Worst service department ever! ! First they said it would be done in a hour to an hour and a half. We came back after not hearing from them at an hour and forty min. They lied to u ! First they said it would be done in a hour to an hour and a half. We came back after not hearing from them at an hour and forty min. They lied to us saying out car was already up on the lift for almost a half and hour when just 5 min ago we saw our van in the parking lot and watched them pull in and put it on the lift. We have a super rare bright blue 1996 Toyota previa it is the ONLY one within 100 miles and probably the only bright blue one within SW united states so we weren't confused by a similar car for sure. out of the lot and put it up on the lift just then! They John Wisman service advisor and service manager Mike Fletcher interrupt you on the phone over and over again and then when you try to get a word in the tell you to quit interrupting them,lol They hang up on you on the phone and talk down to you. When you tell them that your not happy with the service you received especially while waiting 4 hours for an oil change and paying $90 for this trouble they tell you that if you cant get full synthetic oil change anywhere else of 5w30 and not pay $90.00 for that oil change (and this was after a 10% discount i submitted to them,lol) that they would like to know because they would go there themselves. So when I called Walmart and confirmed the much lower price of $45.00!! then called them back they told me to "Go There" and "GOOD LUCK!" because TOYOTA VENICE SERVICE DEPT wont work on my car anymore because I complained because they lied to us and treated up poorly. You would think that if you go to the Dealer you would get exceptional service EXCEPT that wasn't the case with VENICE TOYOTA SERVICE DEPT on 3/2/2022 actually quite the opposite. This all falls on the head of Brian Allison General manager ,I've called him ,lets see if he returns my call. More

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Quick in and out We needed the oil changed and a 15,000 mile check up. By the time we checked in and sat down, our car was done. We needed the oil changed and a 15,000 mile check up. By the time we checked in and sat down, our car was done. More

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Engine light and tire light on Quick service from friendly courteous advisor . However after leaving Toyota I realized they did not re set my engine lights . This will require me Quick service from friendly courteous advisor . However after leaving Toyota I realized they did not re set my engine lights . This will require me to make an unnecessary trip back to Venice Toyota . This is an unnecessary inconvenience and I am not happy. I am a busy working person , not a retired who has nothing better to do . More

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Car maintenance service . the Waiting time was not too long.. Aaron Was very kind and friendly. The waiting area was clean . The restrooms were clean !!everything went w the Waiting time was not too long.. Aaron Was very kind and friendly. The waiting area was clean . The restrooms were clean !!everything went well to not say excellent More

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Two thumbs up Service department couldn't have been more helpful or nicer! Everyone there - both sales and service departments - are always smiling and making sure Service department couldn't have been more helpful or nicer! Everyone there - both sales and service departments - are always smiling and making sure I'm being helped. Would be tough to ever go to a different dealer! Thanks, everyone! More

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