Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
149 Reviews
4.9

149 Reviews

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149 Reviews of Michael (Mike) Carbone

December 08, 2025

Dealership Rating
Employee Rating

Great service manager Jen Perry! She gets me in and out quickly! Great person to work with. Knowledgeable and efficient! More

by Sjpsjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willy Moy , Jen Perry

December 03, 2025

Dealership Rating
Employee Rating

The people at the service center are always courteous and polite…my experience with IRA LEXUS remains positive and would recommend their services! More

by Fitzgek1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan

Dec 04, 2025

Ira Lexus Danvers responded

Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 02, 2025

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Employee Rating

Everyone is always nice and always asking hope they can help. Tyler was professional and kept me updated through out my vehicles service. They also washed the vehicle. Waiting area was nice and had snacks More

by Mw6382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2025

Ira Lexus Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2025

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Employee Rating

All the staff are wonderful at Ira beginning with the phone calls to set up the appointment and the pick up service they included with a loaner vehicle. Lexus is a wonderful car and the service they off More

by ❤️my Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Gordon

Dec 03, 2025

Ira Lexus Danvers responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2025

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Employee Rating

Great experience, great facility, work done at a timely fashion and Abraham was a very informative and help me and kept me apprised of the situation on a daily basis More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Guillen

Dec 02, 2025

Ira Lexus Danvers responded

Hello Stephanie, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2025

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Employee Rating

It was my first time in the service department and was very impressed. Ryan helped me and he was great. More

by Lsheehan926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan

Dec 02, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 29, 2025

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Employee Rating

Ira Lexus of Danvers Service is the best in class when it comes to customer service. I have been to several dealership this one has no rival. Prompt service, clear communication and welcoming environment. Sh More

by John O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry

Nov 30, 2025

Ira Lexus Danvers responded

Hi John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2025

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Employee Rating

The staff were very friendly and attentive to my needs! The service was quick and orderly! More

by saviyettetouch07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2025

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2025

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Employee Rating

Very friendly, reliable, thorough and knowledgeable. Have had my car serviced every year since I purchased it. Wouldn’t go anywhere else! It More

by l.tomasello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2025

Dealership Rating
Employee Rating

Scott was a excellent sales person with a lot of experience and knowledge very personable! More

by Nancysdlu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 23, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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