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Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
102 Reviews
4.9

102 Reviews

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102 Reviews of Michael (Mike) Carbone

August 15, 2025

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Employee Rating

Always top quality work done on my car! Everyone is super kind and easy to work with on repairs. More

by Diane
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Recommend Dealer
Yes

Other Employees Tagged: Willy Moy , Greg Bowie

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August 13, 2025

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Good prompt polite service Comfortable waiting area. Thought The car would get a wash and vacuum As it usually does but disappointed this Time it did not. But Thank you Lexus!! More

by Fhaudeh
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 14, 2025

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2025

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I had my car serviced today and Jennifer is a first class service rep. She’s knowledgeable and very attentive to her customers. More

by zannigreg
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Recommend Dealer
Yes
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Aug 15, 2025

Ira Lexus Danvers responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2025

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Great customer service David Explained the work to be performed An my cars where ready as promised More

by Joeverville
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Recommend Dealer
Yes
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Aug 10, 2025

Ira Lexus Danvers responded

Hi Joeverville, we strive for 100% satisfaction, and it is great to see you had such a positive experience with David at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2025

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Good service and care of customers. The time waiting is a little bit longer than expected but I can see that More

by tnguyen765
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2025

Ira Lexus Danvers responded

Thank you for your review! We are happy to hear that you received good service and care from our team. We apologize for any longer wait times, but we are continuously working to improve and provide timely service to all of our valued customers. Your feedback is greatly appreciated.

August 06, 2025

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They are very knowledgeable, very accommodating and always trying to help. They always inform me of options and timetables for taking care of potential issues. In particular Dennis Pellegrino is especi More

by michael.gendre
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micaela Stoico , Dennis Pellegrino

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Aug 10, 2025

Ira Lexus Danvers responded

Hi, thank you for taking the time to leave us feedback about your experience with us. If you have any further questions, please give us a call. We're always happy to help!

August 06, 2025

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I have always had pleasant experiences at both IRA Lexus of Danvers and of IRA Lexus of Manchester. More

by David.m.gleason
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Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Ira Lexus Danvers responded

Hi David, we are very happy to have provided you with such a positive experience! We hope you have a great day!

August 05, 2025

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Everyone was so professional, courteous and helpful! I was thrilled with the service and the whole experience! Thank you IRA! More

by kcklix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: My apologies for not remembering the name of the fellow who helped me at the desk. He gets five stars for all his help and follow up!!!!⭐️

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Aug 06, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2025

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Employee Rating

Ira Lexus is awesome, especially Dennis P in Service! !! He is so helpful and personable! I’ve bought several cars at Ira and they go out of their way to keep their customers happy….. right down to thei More

by Costacpt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Pelligreno

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Aug 03, 2025

Ira Lexus Danvers responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 30, 2025

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Employee Rating

Jen Perry is an absolute delight! ! Everything I asked for was completely in a timely manner.. above and beyond my expectations More

by Kathyphinney4034
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Ira Lexus Danvers responded

Hi, thanks for your praise and kind comments about Jen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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