Michael Morris | Page 3

Outstanding customer service I recently returned my Jetta TDI to VW corporation through the VW buyback offer. The buyback offer was excellent, so I turned around and purchased a 2 I recently returned my Jetta TDI to VW corporation through the VW buyback offer. The buyback offer was excellent, so I turned around and purchased a 2017 Passat from Mike Morris. Mr. Morris was very professional and helpful. This is the 3th VW vehicle I have purchased from Mike. Thanks again Mike and all of the professional at Ourisman Volkswagen of Laurel...Cheers! More

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My daughter and I visited the dealership a year ago to check out the models and to get an idea on what was available. Mike Morris was our salesperson and was very cordial and patient with us. I decided to check out the models and to get an idea on what was available. Mike Morris was our salesperson and was very cordial and patient with us. I decided to buy a 2012 Volkswagen Jetta for my wife for Christmas. My daughter recently bought a Tiguan, and a week later, I chose a Toureg. We are all very happy with the cars and service so far. The entire staff at Ourisman were very friendly, and answered all of our questions with honesty and complete knowledge of their vehicles. Mike is a great salesman, and I look forward to sending him as much business as I can. More

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Mike and Isaac were amazing. These guys were total professionals and went above and beyond even after we drove off of the lot. My wife and I went in and purchased a 2012 VW Sportwagon. Initially, we professionals and went above and beyond even after we drove off of the lot. My wife and I went in and purchased a 2012 VW Sportwagon. Initially, we installed an upgraded after-market navi through the dealership (it was not the VW equipment found in the VWs). In the end, it just did not work out. We did not like losing some of the steering wheel controls and there were some issues with the bluetooth. Mike and Isaac were great in helping us get the original equipment reinstalled. Further, Isaac kept on the look-out for new VW brand upgraded navis for us. That allowed us to go back and get the navi we wanted at the time of purchase. Also, we had our battery go dead for an unknown reason about 6 weeks after purchase. Isaac called us to have us bring the car in to have it checked out, just in case, to make sure there was nothing wrong with the car. These guys are in the sales department, not service. I have never had a dealership (sales department) continue to make sure the customer was happy months after purchasing a car. Typically, from my experience, one you sign on the dotted line, the sales staff is on to the next customer. Not at all what we experienced from Ourisman. I highly recommend this dealership and when the time comes, we will surely purchase our next car with these guys. The only regret I have is that we bought our first VW from Fitzgerald! haha Thank you Mike and Isaac! More

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