Michael O'Brien

Michael O'Brien was fantastic! So appreciate Michael's patience. He was my first contact regarding the CX-9. Two months of looking and considering options brought me back to Germa So appreciate Michael's patience. He was my first contact regarding the CX-9. Two months of looking and considering options brought me back to Germain Mazda West. The main reason was Michael's occasional follow ups. Of all the salespeople from other dealerships, Michael was the best. His patience was appreciated as we negotiated over a couple of vehicles. He was willing to do it via text, phone conversation, and eventually at the office. Once we arrived for a test drive and decided to purchase the vehicle, he did not try to upsell me on any other options. The finance department gave me options which I turned down. Once again, no pressure or attempt to push me to purchase additonal warranties. Overall, I highly recommend dealing with this dealership, especially Michael O'Brien. More

Report | Print

Germain Mazda West was a wonderful dealership to shop and purchase a vehicle with! I recommend them to anyone looking for a Mazda. purchase a vehicle with! I recommend them to anyone looking for a Mazda. More

Report | Print

We had a fantastic experience from start to finish. The customer service was excellent and incredibly quick—everyone was helpful, responsive, and genuinely cared about making the process easy. Car shop The customer service was excellent and incredibly quick—everyone was helpful, responsive, and genuinely cared about making the process easy. Car shopping with a toddler can sometimes feel overwhelming, but they made it comfortable and stress-free. They were patient, answered all of our questions, and made sure we found a vehicle that truly fit our family’s needs. The whole experience felt welcoming and trustworthy. We love our car and would highly recommend them to anyone looking for a family-friendly car shopping experience with outstanding customer service! More

Report | Print

The dealership was very nice and accommodating for my family and I, corresponding over the phone prior to our visit and quick to answer any of my questions while in person. I appreciate all of the time w family and I, corresponding over the phone prior to our visit and quick to answer any of my questions while in person. I appreciate all of the time we were given! More

Report | Print

Salesperson was great at getting the color and kind of car I wanted. He was very understanding with my and my wife's needs and she got a Mazda after me. car I wanted. He was very understanding with my and my wife's needs and she got a Mazda after me. More

Report | Print

I recently purchased a new CX-9 and Mike was excellent throughout the entire process. He was low-pressure, attentive to details, and followed through on everything he said he would. The experience was smo throughout the entire process. He was low-pressure, attentive to details, and followed through on everything he said he would. The experience was smooth from start to finish. I’d definitely do business here again. More

by AARON@PHAD.COM Verified Customer Verified Customer

Report | Print

Mike was extremely helpful, very knowledgeable and did not pressurized us into buying, very dedicated Employee, extremely detail and organized I think he needs a 5 star award and reward for the best Emp not pressurized us into buying, very dedicated Employee, extremely detail and organized I think he needs a 5 star award and reward for the best Employee and a raise for his service More

Report | Print

Good and knowledgeable salesman. Didn’t care for the sales manager. Nice showroom, very comfortable Didn’t care for the sales manager. Nice showroom, very comfortable More

Report | Print

Very pleased with the car and the people who helped me get the car..couldn't ask for better helh get the car..couldn't ask for better helh More

by MYNUTTYNAN Verified Customer Verified Customer

Report | Print