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Michael Reichert
Michael Reichert at Russ Darrow Metro Chrysler Dodge Jeep RAM

Michael Reichert

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.5
31 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

45 yrs, 4 mos

4.5

31 Reviews

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31 Reviews of Michael Reichert

October 31, 2025

Dealership Rating
Employee Rating

Mike was excellent- explained the process, exceeded my expectations and the job was completed with a high level of quality. Thanks Mike!! More

by David.dedrick
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Oct 31, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Justin Hanna justin.hanna@russdarrow.com

October 14, 2025

Dealership Rating
Employee Rating

I brought my truck in, I expressed that I needed an oil change and filter change because the car alerted me but I just got my oil and filter changed a couple months ago. It appeared too soon. So he and the More

by ROBERTWALKERA
Recommend Dealer
No

Other Employees Tagged: Michael Reichert

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Oct 18, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Robert, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Justin Hanna justin.hanna@russdarrow.com

October 11, 2025

Dealership Rating
Employee Rating

Mike was efficient, courteous & carefully listened to my concerns regarding my 2014 Patriot. He also followed through with timely phone calls. More

by MARILYNC68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich

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Oct 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

August 19, 2025

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Employee Rating

I felt important! Greeted by nice people and service was completely expeditiously! Only thing missing were snacks! But my complimentary oil change was way better than More

by Rena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Villmow

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Aug 19, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

Dealership Rating
Employee Rating

Overall, the service was great. I got more than I was expecting to get just from an admission test. More

by aliciaporter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Kristian Heinrich , Megan Villmow

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Aug 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 01, 2025

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Employee Rating

I have been there numerous times With both of my vehicles. I’ve been Very pleased More

by RHAYES868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Kristian Heinrich , John Vansickle, Megan Villmow

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Aug 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

July 24, 2025

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Employee Rating

Services was great. Friendly and professional and throughly great. Thanks for the great customer service. More

by MOOREFUN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Kristian Heinrich , John Vansickle, Megan Villmow

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Jul 24, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

July 17, 2025

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Employee Rating

great location to get the car done around my house at my earliest convenience good service More

by jeff.conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Kristian Heinrich

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Jul 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Jeff! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

July 11, 2025

Dealership Rating
Employee Rating

Always happy to help customers. always helping to be sure that are no problems.Thanks More

by kmellenbecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Villmow

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Jul 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

Customer service is excellent always have been. This is why I always go back. Great place More

by mssherron2662.sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Kristian Heinrich , Adrian Flores, John Vansickle, Megan Villmow

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Jul 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

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