Michelle Foley

My appointment time was changed by the service department at 4:45pm the evening prior to the day of appointment, changing it from 1:30pm to 7:30am. I arrived 5 minutes early at 7:25am. The service departme at 4:45pm the evening prior to the day of appointment, changing it from 1:30pm to 7:30am. I arrived 5 minutes early at 7:25am. The service department was late opening, opening at 7:49am. I didnt have my vehicle checked in unto 8:10am. During the check-in process, I explained the issues my vehicle has been having. The individual inputting my information incorrectly entered the descriptions of what issues my vehicle is having. This was discovered when the information was read back to me. I'm not sure if the information and description of issues was entered incorrectly due to intention of diminishing the severity of the issues the vehicle is having, or simply incompetence. Either is unacceptable. I took my vehicle in for its first service. The offer was sent to my email that the first service was on them, and included and oil change, diesel exhaust fluid fill, a tire rotation, and multi-point vehicle inspection. I verified over the phone that all of this work would be performed. When I picked up my vehicle, I verified the work that was performed. I was told that the tire rotation wasnt performed and didn't apply to my dually because it was a lot of work, expensive, and most people just don't get it done. After showing MICHELLE the email and explaining that I was told over the phone that it would be performed, the service was repeatedly refused. I asked if the rest of the service would be performed, and MICHELLE told me that the oil change was completed, the diesel exhaust fluid was filled, and the multi point inspection was performed. When I got in my vehicle to leave, I checked the diesel exhaust fluid and it was not filled. Whether MICHELLE lied, was misinformes, or had zero clue as to what was actually done to my vehicle, all are unacceptable. Also, unrelated to the service department - telling your customers to give you a 5-star rating so that you dont lose you bonus is a bad look. Just do your job so that your customers naturally want to give you a 5-star rating. More

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Great experience with the service department. Had some warranty work done to two different vehicles. They kept me abreast of the repair work being done and finished ahead of time. Had some warranty work done to two different vehicles. They kept me abreast of the repair work being done and finished ahead of time. More

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As of this time my vehicle is being worked on. It was very stressful. The hassle I had to go through. However, the fact they are going to help me does mean a lot because I have a family to provide It was very stressful. The hassle I had to go through. However, the fact they are going to help me does mean a lot because I have a family to provide for. I do want to point out a woman named Michelle. Through all of this she has been amazing. She definitely cares and will do what she can. She's just the messenger but she does try get hardest and I haven't had an experience with a service member that nice in 15 years. She takes pride in her work and it shows. Once my vehicle is fixed I will further update my review. More

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I purchased my Chevy from Allen Turner and was treated very well and now I get my car serviced there with much kindness and helpful. The service advisors are great. My advisor is Michelle who is just the very well and now I get my car serviced there with much kindness and helpful. The service advisors are great. My advisor is Michelle who is just the best. More

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Sales staff was extremely professional and honest about everything. Jamieson Rogers and Dave Cain were super. Hunter in the finance department was spot on with all of the paperwork. The service department everything. Jamieson Rogers and Dave Cain were super. Hunter in the finance department was spot on with all of the paperwork. The service department was great as usual. More

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Extremely knowledgable and professional. Worked to go above and beyond to make this a seamless process. Highly reccomend. Worked to go above and beyond to make this a seamless process. Highly reccomend. More

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Great experience at Allen Turner Chevrolet , they repaired my 10 year old Cruze quickly and correctly .Courtesy ride home and back also and much appreciated ! repaired my 10 year old Cruze quickly and correctly .Courtesy ride home and back also and much appreciated ! More

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Michelle was very helpful in getting my issue resolved. The service department was good in getting my truck done in a timely manner. The service department was good in getting my truck done in a timely manner. More

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I will not be bringing my vehicles back here. I was told it would be a $179 charge to look at a piece of trim to see if it popped out of the track. Read that again….$179 diagnostic fee to LOOK at I was told it would be a $179 charge to look at a piece of trim to see if it popped out of the track. Read that again….$179 diagnostic fee to LOOK at a piece of trim. That’s just where the bad experience started. They then only changed my oil and I was charged $180….for just an oil change. Just the oil alone, Mobile 1 5W30 was on my bill at $12.97 a quart. You can get 5 quarts at Walmart for 24.97. So instead of roughly $50 for 10 quarts I was charged $130. Plus all the labor and shop fees. When I asked about it they basically ignored me. The icing on the cake was when I walked out to my vehicle and it still had all the plastic wadded up on the seat and the dirty oil paper on my floor board, only to find out that they hadn’t even reset the oil due monitor on my car. At this point I’m not even sure if they actually changed the oil in my Camaro or just acted like they did and charged for it. I bought this Camaro from this dealership, and less than a year ago just bought my wife a new vehicle from this location. I hope someone who is in charge of this department actually sees this review and changes something. As of now I will not set foot back in this dealership for anything! More

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It’s always pleasure to work with Mark and the team from Allen Turner. Mark makes the buying experience worth it and Jerome makes the service experience easy! Allen Turner. Mark makes the buying experience worth it and Jerome makes the service experience easy! More

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