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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
92 Reviews
4.8

92 Reviews

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92 Reviews of Michelle Jackson

August 23, 2025

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Your Prices are way too high for service Tires and brakes are overpriced Went elsewhere More

by nbfscf
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Recommend Dealer
No
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August 23, 2025

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Michelle and her team is simply awesome. Simple easy quick. It’s a real pleasure to bring my car in and get a loaner. More

by lcollins9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson , Tory was outstanding

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Aug 23, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with Michelle and our team at BMW of Owings Mills. It’s great to know that you found our process simple and enjoyable, especially with the loaner car service. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 19, 2025

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Everyone at Ownings Mills BMW is outstanding. This time I had the pleasure to work with Jon. He was a delight and very efficient to work with. He kept me up dated and went out of his way to make More

by tmshanholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Aug 19, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at BMW of Owings Mills, especially with Jon. Our team strives to provide excellent service, and it's wonderful to know that Jon's efficiency and dedication made your visit enjoyable. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at BMW of Owings Mills

August 17, 2025

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Derrick is an excellent service advisor! location is not near my house but he makes it worth it More

by drbell1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Aug 18, 2025

BMW of Owings Mills responded

Thank you for your review! We are glad tthat Derrick provided you with excellent service and made your experience at BMW of Owings Mills worthwhile, even with the distance. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

August 15, 2025

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Awesome assistant with my new service manager She was great That’s what important to me at all times More

by Mike Taxtime Browb.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Aug 15, 2025

BMW of Owings Mills responded

Thank you for your review, Mike! We're happy to hear that you had such a positive experience with our service manager at BMW of Owings Mills. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again soon. Sincerely, The Team at BMW of Owings Mills

August 09, 2025

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Mark along with every facet of the service team are courteous and very professional. Keep up the excellent work! More

by CLEVELAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Aug 10, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Mark and our service team at BMW of Owings Mills. Your appreciation motivates us to keep delivering excellent service. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 09, 2025

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Ive been a customer at this dealership for 20 years and have always received excellent customer from the entire staff. Mark is an outstanding services provider. I highly recommend this dealership to everyo More

by jbyrdbyrdlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Aug 10, 2025

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your loyalty over the past 20 years and are thrilled to hear about your positive experiences at BMW of Owings Mills. It's fantastic to know that Mark has provided you with outstanding service. Your recommendation means a lot to us. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

August 08, 2025

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Great service and customer service. Would recommend that others have their vehicle serviced at this BMW location. More

by MANAMIB13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Aug 08, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the service and customer care at BMW of Owings Mills. We're glad to hear you had such a positive experience and appreciate your recommendation to others. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

August 08, 2025

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The Owings Mills service is top shelf they have always addressed very concern and take amazing care of my X6 More

by bmay09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Aug 09, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We at BMW of Owings Mills are delighted to hear that our service team has consistently addressed your concerns and taken excellent care of your BMW X6. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 07, 2025

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I took my daughter's car there for a recall and everyone was extremely helpful and the recall was completed faster than a timely manner! More

by JIGSYWELD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Mark Johnson, Derrick Edwards

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Aug 08, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear that you found our team at BMW of Owings Mills extremely helpful and that the recall for your daughter's car was completed promptly. We appreciate you choosing us and look forward to serving you and your family again in the future. Sincerely, The Team at BMW of Owings Mills

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