Miguel Montero

Subject: Deeply concerning unprofessional conduct and service disruption"My recent experience was severely impacted by the highly unprofessional conduct of Jennifer. While I typically prefer to give the service disruption"My recent experience was severely impacted by the highly unprofessional conduct of Jennifer. While I typically prefer to give the benefit of the doubt, her behavior consistently fell short of any reasonable professional standard, a sentiment echoed in multiple other reviews I've read – it seems many have encountered the same issues.On one particularly disturbing occasion, her inappropriate actions were so overt that they were witnessed by a minor, my son, who observed Jennifer and a colleague engaging in clearly unprofessional and intimate behavior while on duty. This kind of personal misconduct not only reflects poorly on her but also creates an uncomfortable and inappropriate environment for customers and certainly casts a shadow on the establishment's professional image. Such behavior is completely unacceptable during service hours and directly undermines any expectation of a professional atmosphere.This incident, combined with a pattern of dismissive and rude interactions that I and others have noted, makes it clear that her focus is far from providing quality service. It's truly disappointing to see such a lack of decorum and dedication directly affect the customer experience. I hope that management will address these serious concerns to ensure a more respectful and professional environment for all." More

Report | Print

If I could give zero stars I would. My husband and I purchased a 2024 Mazda CX- 50 April 2024. While driving the car home the service engine light came on. My husband called the dealer My husband and I purchased a 2024 Mazda CX- 50 April 2024. While driving the car home the service engine light came on. My husband called the dealership and was told the sensor just needed to be reset. Angel from the dealership came to help but was unable to fix the problem. The car was taken back to the dealership on May 1st to be repaired. On the way home from the dealership the service engine light came on again. Called dealership and returned the car the next day. We we told Monday May 6th the car was repaired and just needed to be checked out by a Mazda representative before being released. We called on Tuesday May 7th and unfortunately the car has not been able to be repaired after several attemps. We are now waiting for the genaeral manager to tell us the next step. We paid cash for a new car that we have now been with out for 11 days. The car had 9 miles on it when we purchased it. First Mazda and never will we own one again. Needless to say we are beyond frustrated. More

Report | Print

The people that work in the dealership there amazing very nice people very respectful very helpful specially Erik and Shawn it was wonderful meeting everyone i will definitely recommend the dealership and th nice people very respectful very helpful specially Erik and Shawn it was wonderful meeting everyone i will definitely recommend the dealership and the personal thanks alot More

by akramazizhanna Verified Customer Verified Customer

Report | Print

It was a great experience thanks to all whom work so hard to make my dreams come true to make my dreams come true More

by batman1488 Verified Customer Verified Customer

Report | Print

The dealership was clean and up to date, the staff was friendly and polite, would buy from them again. friendly and polite, would buy from them again. More

Report | Print

Never had a problem and service has always been excellent.i drive 45 mins just to do all my service and parts shopping at this dealership. excellent.i drive 45 mins just to do all my service and parts shopping at this dealership. More

by CERENCARLOS80 Verified Customer Verified Customer

Report | Print

It was a good experience, okay, the service advisor Miguel, I had fun talking to him actually, so that was cool, he was trying to get me to buy more services that I know I don't need, but he wasn't pus Miguel, I had fun talking to him actually, so that was cool, he was trying to get me to buy more services that I know I don't need, but he wasn't pushy about it so that was great More

by MATT Verified Customer Verified Customer

Report | Print