The dealership was clean and inviting I will definitely
be using this dealership again. Everyone was very kind.
be using this dealership again. Everyone was very kind.
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by ellissag1997
Verified Customer
Verified Customer
Service Price Transparency
They got me in promptly on their schedule.
The appointment went smooth and was completed in the amount of time they anticipated.
The appointment went smooth and was completed in the amount of time they anticipated.
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by BadgerBMW
Verified Customer
Verified Customer
Service Price Transparency
Scheduling was easy.
The staff was pleasant. They my service done in a timely manner. Can recommend.
The staff was pleasant. They my service done in a timely manner. Can recommend.
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by marquezsig
Verified Customer
Verified Customer
Service Price Transparency
Took three visits to get the camera recall completed,
when the vehicle was returned there was damage to interior where it looks like the techs must boot kicked and knocked out the rear USB ports. The rea
when the vehicle was returned there was damage to interior where it looks like the techs must boot kicked and knocked out the rear USB ports. The rear seat was left opened. Sent an Email to service with pictures and got no response
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by tanderson150
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2023 -
Griffin Ford Fort Atkinson responded
Hello tanderson150,
Thank you for taking the time to share your recent experience with our service team. We sincerely apologize for the inconvenience you've faced during the repair of your vehicle and for the interior damage that occurred. Your feedback is invaluable to us, and we're committed to making this right.
The camera reprogramming issue in your vehicle indeed posed some unexpected challenges, which required us to seek technical support from Ford to ensure that the repair was done accurately and to your expectations. We understand that it took three visits, and for that, we are truly sorry for any inconvenience you experienced. We always aim to provide prompt and efficient service, and this situation did not meet our usual standards.
Regarding the interior damage and the open rear seat, we are aware of your concerns. Our Service Manager, Bill, has been temporarily out of the office, but we assure you that as soon as he returns, he will personally review the situation and contact you promptly to address the damage and ensure it is taken care of to your satisfaction.
We are committed to rectifying the situation and will make sure to repair any damage caused by our technicians. Our goal is to minimize any inconvenience this may have caused you. Your email with the pictures is important to us, and we will respond to it in a timely manner to initiate the resolution process.
Please accept our sincerest apologies for the inconvenience you've faced, and rest assured that we take your feedback seriously. Your satisfaction is our top priority, and we are dedicated to ensuring that your experience with us is a positive one.
Thank you for your patience, and we appreciate your understanding as we work to remedy the situation. If you have any immediate concerns or further questions, please do not hesitate to contact us at kpoje@griffinautogroup.com.
This latest experience has been better than expected!
My mom lost my keys and I am in S.D. They overnighted the spare set to my mother! I was prepared for the worst, however, was truly blessed instead!
My mom lost my keys and I am in S.D. They overnighted the spare set to my mother! I was prepared for the worst, however, was truly blessed instead! Thank you
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by BritoAmy1
Verified Customer
Verified Customer
They are very thorough and do great service and keep you
informed of how the process of your vehicle is going.
informed of how the process of your vehicle is going.
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by Creativeext
Verified Customer
Verified Customer
Service Price Transparency
I was happy with service and recommendations I received.
I will be back for more services in future.
I will be back for more services in future.
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by SPORTAGE737
Verified Customer
Verified Customer
Service Price Transparency
These guys are great!
Professional and courteous. Even gave me a ride home and picked me up when the work was done. Just awesome.
Professional and courteous. Even gave me a ride home and picked me up when the work was done. Just awesome.
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by djjungle1972
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2023 -
Griffin Ford Fort Atkinson responded
Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting you next time.
Sincerely,
The Griffin Family
All of them in Service were great.
Everyone was Very friendly. Service was done sooner than I thought.
Everyone was Very friendly. Service was done sooner than I thought.
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by PAHUT52
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2023 -
Griffin Ford Fort Atkinson responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Always friendly, and always listens to my needs.
A pleasure to work with. Thanks for getting me in last minute.
A pleasure to work with. Thanks for getting me in last minute.
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by bollofglory
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2023 -
Griffin Ford Fort Atkinson responded
Wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin.
Sincerely,
The Griffin Family
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15 yrs, 3 mos
