Mike Buccheri

We had a wonderful and pleasant time buying my wife’s car at Crowley Kia. Thanks to Bobby Capelli and Branden Velazquez. They were both very professional and meticulous, trying to understand and find out my at Crowley Kia. Thanks to Bobby Capelli and Branden Velazquez. They were both very professional and meticulous, trying to understand and find out my wife needs and requests for her dream car. They came up with good suggestions and driving testing. My wife loved the 2025 Sportage Plug-in Hybrid X-Line Prestige that they recommended. Thanks, Bobby, for allowing me to call you at any time on your personal phone number, even on your private and out of work time. You were incredible patient with our doubts and concerns. “Happy wife, happy life”. The whole team at Crowley were nice, professional and very helpful: Evan September helped us with practical instructions to understand the Plug-In hybrid car features. What a great team! Thanks guys, you are the best! More

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Subject: A Joyful Car Buying Journey with Bobby Cappelli at Crowley KIA Dear Team, I am filled with happiness and gratitude as I reflect on my incredible experience with Bobby Cappelli at Crowley KIA, at Crowley KIA Dear Team, I am filled with happiness and gratitude as I reflect on my incredible experience with Bobby Cappelli at Crowley KIA, nestled in the charming suburb of Bristol, Connecticut—home to the corporate headquarters of ESPN SPORTS! As a celebrity chef with over 20 years on the Food Channel USA, my career has been fueled by the values of hospitality, professionalism, and integrity. I’ve been fortunate enough to connect with millions, and I know how demanding my profession can be. The determination and sacrifices I’ve made have shaped me into who I am today, and I truly appreciate exceptional service when I see it. Recently, I found myself navigating the challenges of the automobile industry, which is currently facing its own hurdles. After spending what felt like an eternity visiting various dealerships, I stumbled upon the greatest car dealership and salesman I could ever hope for—Bobby C. Despite living on the Upper East Side in NYC, a single phone call with him made me realize Crowley KIA was where I wanted to purchase my new KIA K5 GT, even with a 110-mile drive ahead of me. From the moment I arrived, I was greeted with warm smiles and a genuine sense of belonging. It felt like I was among friends right away! Bobby and the entire team took the time to understand my needs and preferences, guiding me through a selection of vehicles that perfectly matched my desires. Bobby’s extensive knowledge and passion for helping customers turned the entire process into an enjoyable and informative experience. What truly stood out was the professionalism and integrity displayed by everyone at Crowley KIA. Their transparency and commitment to customer satisfaction were evident in every interaction. They made it clear that building lasting relationships with customers was their priority, not just making a sale. Whenever I had questions or concerns, they addressed them with patience and thorough explanations. Bobby C’s unwavering dedication to ensuring my happiness made all the difference. He went above and beyond to accommodate my schedule and made the paperwork process seamless. It’s evident that this entire organization genuinely cares about their customers. If you’re considering purchasing a vehicle, I wholeheartedly recommend visiting Crowley’s award-winning KIA dealership! And don’t forget to seek out Bobby C; his expertise and welcoming approach will guarantee you an outstanding car-buying experience. Thank you, Bobby, for making this journey so enjoyable and memorable! To show my appreciation, I even brought Kobe beef ribeye steaks for everyone to enjoy. After all, that’s what it’s all about—friendship! Warm regards, Chef Gregory Adams More

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I recently leased a 2024 Kia Telluride from Crowley Kia and the experience was by far the best I’ve received as a consumer anywhere. I previously worked in the car business as a salesperson and have never and the experience was by far the best I’ve received as a consumer anywhere. I previously worked in the car business as a salesperson and have never met such a wonderful team of people. My salesman, Butch Hanning, went so far above and beyond what I would ever expect in every way possible with the help of the manager Mike Buccheri and the business manager Kate Crowley. The delivery specialist Evan was kind and helpful. They were honest, transparent, fair, and caring. It was a 10/5 star experience and I could not thank them enough. They have gained a customer for life. If you or anybody you know is looking for a car, Crowley is hands down the place to go! More

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Gave us a rebate and tried to do a bait and switch and told us to pay for the rebate they promised we qualified for after already having the car for two months. Went to the office to clarify the situation told us to pay for the rebate they promised we qualified for after already having the car for two months. Went to the office to clarify the situation and the manager (Kalani) got upset when we asked for proof in the contract and kicked us out. Later emailed the general manager (Mike) who was also very rude. Both of them kept lying to us and sent us documents that had nothing to do with what we were asking about and kept trying to twist the story and I wouldn’t be surprised if they reply with the same lie. Anyways won’t go into it too much but just filter by all the bad reviews and you’ll see they commonly bait and switch. Hopefully all Kia’s are not like this and this one was just a bad apple. More

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Bought and serviced my EV6 here, all good! Sales was low pressure, not pushy, no bait/switch. Service has been excellent; worked with Erin, the service advisor to have routine maintenance done Sales was low pressure, not pushy, no bait/switch. Service has been excellent; worked with Erin, the service advisor to have routine maintenance done. Also had some software updates last week, they came to me in the waiting area 4 times to let me know progress, and washed the car before I got it back. I drive 1/2 hr to bring my car here, even though there's another kia dealer 10 min away. Your mileage may vary (as they used to say), but my experiences here have all been very good. More

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Crowley has been a breath of fresh air in a process we really weren’t looking forward to. Chris was extremely helpful and knowledgeable from the very first phone call (why we went with them), made himself really weren’t looking forward to. Chris was extremely helpful and knowledgeable from the very first phone call (why we went with them), made himself available to us and our questions along the way, and was candid and honest about everything throughout. He made the process really straightforward and transparent, which is what we were looking for. More

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