Mike Castori

I was very pleased with my service this time. Everyone was very nice. My service was excellent Everyone was very nice. My service was excellent More

by Kathy Verified Customer Verified Customer

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WORST EXPERIENCE EVER! , AAA TOWED IN 10/8/25 FOR DEAD BATTERY. CALLED NUMEROUS TIMES TO FIND STATUS OF CAR. SENT INFO. TO CHATROOM 10/12/25 "SOMEONE" WILL CALL BACK NE , AAA TOWED IN 10/8/25 FOR DEAD BATTERY. CALLED NUMEROUS TIMES TO FIND STATUS OF CAR. SENT INFO. TO CHATROOM 10/12/25 "SOMEONE" WILL CALL BACK NEVER HAPPENED. TALKED WITH ASHLEY, TOLD ME JOSH WOULD CALL BACK. NEVER HAPPENED. MANY CALLS MADE WITH NO RESPONSE. 10/15/25 WENT TO DEALERSHIP TO FIND CAR, NO HISTORY OF CAR, M. CASTORI CHECKED COMPUTER. TOLD HIM I WAS GOING TO CALL POLICE TO REPORT STOLEN CAR. FREDDY JUST HAPPENED TO HEAR ME TALKING ABOUT LOST CAR. HE JUST HAPPENED TO FIND KEYS ON DESK WITH KEY TAG WITH MY PHONE # ON IT. NO ONE BOTHERED TO CHECK FOR CAR, CALL ME FOR INFO. FINALLY PICKED UP CAR 10/16/26. FREDDY DID GET CAR READY FOR PICK UP, WAS VERY NICE ABOUT MY ISSUES. I COULD GO ON. I CALLED RON TORRES, AFTER RECEIVING E-MAIL HOW I RATED SERVICE. CALLED TWICE, NO RETURN CALL. THIS ALL FOR DEAD BATTERY! VERY POORLY MANAGED DEALERSHIP. MTA2018Compass More

by MARLA48079 Verified Customer Verified Customer

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All of the service team is extremely helpful and made sure everything got done correctly! sure everything got done correctly! More

by Bradyforrest71@gmail.com Verified Customer Verified Customer

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They were very friendly and fast. Even washed my car for me when they were done. Even washed my car for me when they were done. More

by roboscam Verified Customer Verified Customer

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Service was great. The price was exactly what they estimate my sales person was great. The price was exactly what they estimate my sales person was great. More

by andreagambino9476 Verified Customer Verified Customer

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Mike in service is a definite a top notch service manager do what u need to keep him always call me back and a straight shooter we have been buying dodge trucks for 41 years some dealers are good some ok do what u need to keep him always call me back and a straight shooter we have been buying dodge trucks for 41 years some dealers are good some ok top notch dealer thanks More

by pugarama53 Verified Customer Verified Customer

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I brought my truck to have the air condition repaired, and I received it back with the speakers broken, and you are refusing to fix them and I received it back with the speakers broken, and you are refusing to fix them More

by AVAROSE25253131 Verified Customer Verified Customer

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Mike in the service center was very through on all the work and price that would be expected when all the work was completed! work and price that would be expected when all the work was completed! More

by natureguy20_05 Verified Customer Verified Customer

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Michael Castori in service is a liar He tried to overcharge me At first He told me the repair cost would be $600 then he changed it to $900 even though my vehicle has certified warranty Then when I overcharge me At first He told me the repair cost would be $600 then he changed it to $900 even though my vehicle has certified warranty Then when I got there he Changed it to $1250 He lied and said he didn’t tell me $900 and that and that calls are recorded so told him to play the recording bc he was lying ,of course he didn’t I took my business elsewhere All the other places quoted well under $600 and the mechanic I used said I didn’t even have leak and I only needed a new thermostat So the pricey $300 diagnosis was a lie just like Michael Castori He is not to be trusted More

by zsheets Verified Customer Verified Customer

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Worked on getting my vehicle I purchased out of state a look over and the recall fixed. I had no dip stick from the company I bought it from and also oil was not changed. I was told one was ordered and wou look over and the recall fixed. I had no dip stick from the company I bought it from and also oil was not changed. I was told one was ordered and would get contacted when it comes in. Almost a month later no call back or any kind of communication. I also was details about the recall and exhaust with no return calls. I ended up purchasing my own dip stick and found my oil low and dirty. But also was difficult to place the dip stick in. This is what I was asking to be checked and was told it was. Obviously it was not checked and the oil was not good. Worked with a guy named Mike “Bike Mike”. Communication was very poor More

by CFAM Verified Customer Verified Customer

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