Mike Ervin

*** SCAM ALLERT*** Jan 2024 Took my F350 for no start issue and after 2.5 weeks of back and forward of multiple misdiagnosis, several new parts and $2,200+ bill they wanted a $3000+ addon to bill for a p issue and after 2.5 weeks of back and forward of multiple misdiagnosis, several new parts and $2,200+ bill they wanted a $3000+ addon to bill for a power harness replacement that's when I had enough and took the truck to a local shop call Alexader's Automotive in Loveland, I didn't even make it home because within 30 minutes I got a call that they had the truck done and ready to go and the issue was a blown fuse and another missing fuse that ford did not re installed and I know because I took a picture of fuse box before dropping off to Ford and after all that diagnostic knowledge from Alexanders Automotive I took issue to for manager and asked for a refund and for them to take all parts back off truck but they refused to help or come to a resolution all they can say was "how do I know that parts that what was replaced did not help with fixing issue" and I replied " xxxx NO " even if you replaced the whole engine the truck won't start with blown fuses dumb xxx. To this date I still have not heard back from Ford, BBB or state about SCAM resolution. More

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If I could give this a zero I would. Some of the fun stuff you can look forward to when dealing with them is being charged for repairs that were never made, nobody returning your phone c Some of the fun stuff you can look forward to when dealing with them is being charged for repairs that were never made, nobody returning your phone calls, nothing getting done, being lied to, and empty promises. I have spoken with 3 sales people, the service manager, a service writer and left a message for the GM who does not return calls. Ray in sales loves to make promises that he does not honor. They are doing this to my mother who just lost her husband. Customer service is a foreign concept to this place. It is worth the extra drive to take your business to Loveland Ford. I wonder what Ken Garff would have to say about the way John lets his people act like this. Go to the Ken Garff site, they do the opposite of everything they say on there. More

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We bought our 2018 Ford Explorer from this dealership. Everything went good with the sale but we brought our vehicle back a day later due to tire issues. We were told there was a recall on the tires and w Everything went good with the sale but we brought our vehicle back a day later due to tire issues. We were told there was a recall on the tires and we would have to wear them down to get them replaced. So for over a year we were lied to about the tires which were clearly not new tires even though our vehicle was fairly new. We just recently found out there was no recall and our tires were still under the manufacturer warranty which this dealership chose to ignore till the warranty was almost up. Then to fix their mistakes they tried to offer us new tires for a $600 charge which they state was a discount. When I look up the brand of tires I find out the tires can be replaced at Big O cheaper than what they are trying to charge me. The maintainance on our vehicle has been a night mate everytime they service our vehicle they leave things off or loose. We gave them numerous chances to fix issues and to make things right but they have not. If you want honest service and warranty work/replacement you wont get it here. More

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Poor service Left message after problem and still haven't heard back. I had my truck in for 60000 mile service and they put other vehicles in front of it since I l Left message after problem and still haven't heard back. I had my truck in for 60000 mile service and they put other vehicles in front of it since I left it there for a few hours. When I returned I was told they just forgot about the truck because they were busy and put others in front of it. No apology and didn't seem to care about the mistake. I will never return for anything & will be using Loveland Ford from here on. Mr. Ervin, I reviewed you also since I left two messages with your dealership to have you contact me over the past month & several more with the service department. This could have been handled the day I was at the dealership but not one person stepped up and took responsibility for what happened or tried to make it right. I have heard customers waiting for there vehicle at the store say the same thing "1-3 hour non quick lane". Look on line and many customers seem to have the same problem with service. It is good that your business is busy and that customer service is not the most important thing with your business because you have more customers waiting. I will not be returning and have taken my business to Loveland. More

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