Mike was awesome to work with
Everything went very
smooth and quick. 10 out of 10 would buy again.
smooth and quick. 10 out of 10 would buy again.
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by WCP1904
Verified Customer
Verified Customer
All employees were pleasant and efficient.
Thank you Mike and CJ for all of your help with our purchase.
Thank you Mike and CJ for all of your help with our purchase.
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by ALBERTTYLER
Verified Customer
Verified Customer
Other Employees Tagged:
Rae Ann Morris, CJ Musnug
Oct 25, 2024 -
Kenny Ross Ford responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Mark Ghrist in service is great.
He keeps you well-informed about what's happening with your vehicle, and he's genuinely concerned about doing his job well.
He keeps you well-informed about what's happening with your vehicle, and he's genuinely concerned about doing his job well.
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by REMEMBERTTIME
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Greg Kuzyck, Richard McCoy, Mark Ghrist
Great salesman great people made buying a new vehicle a
real nice experience great place
real nice experience great place
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by halfhillbrandon
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Greg Peters
Aug 06, 2024 -
Kenny Ross Ford responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Everything went well.
I got a truck I like for a reasonable price from the dealership
I got a truck I like for a reasonable price from the dealership
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by JOHN.GIRAN
Verified Customer
Verified Customer
Other Employees Tagged:
CJ Musnug
Aug 06, 2024 -
Kenny Ross Ford responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Everyone at the dealership did the utmost best to make
sure I got the best deal and treatment. Dana and Rae Ann were exceptional!
sure I got the best deal and treatment. Dana and Rae Ann were exceptional!
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by Dana415
Other Employees Tagged:
Rae Ann Morris, Dana Bowman and Jason Summy
Aug 06, 2024 -
Kenny Ross Ford responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Very easy to deal with.
Whole deal took less than a hour and a half.
Whole deal took less than a hour and a half.
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by tmc1960
Verified Customer
Verified Customer
Jun 21, 2024 -
Kenny Ross Ford responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Disappointed doesn't even begin to express how I feel
right now. No responses from management either.
right now. No responses from management either.
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by bruggles812
Verified Customer
Verified Customer
Other Employees Tagged:
Richard McCoy
May 09, 2024 -
Kenny Ross Ford responded
"Bruggles812" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.
When I purchased this new vehicle, I was sold an
aftermarket wheel & chip/dent protection policy for $1,000.00. Although I was hesitant to purchase this policy, the person closing the deal, CJ Musnu
aftermarket wheel & chip/dent protection policy for $1,000.00. Although I was hesitant to purchase this policy, the person closing the deal, CJ Musnug guaranteed that the policy would cover any chip, scratch, or dent for 48 months with no deductible. I spent a lot of time discussing this policy and even called him the next day for another confirmation concerning the terms of the policy. I had the vehicle in for an oil change and requested that some chip damage and scratches on the front of the vehicle be repaired under this policy and it was denied. When I requested a full refund from CJ Musnug for the fraudulent protection policy, I was told that it would be pro-rated and he couldn't tell me what the amount of the refund would be.
Over my life I have always purchased Ford vehicles for my personal use. My expectations are that the I be treated fairly by the dealer. This chip/wheel protection plan was sold to me under false pretenses and misrepresentation.
In addition, I had to bring the vehicle back after the oil change to have the oil life reset and a new sticker in the window. Was the oil actually changed? You couldn't prove it by me.
I am not a happy customer at this point.
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by mjh30
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Greg Kuzyck, CJ Musnug
Apr 30, 2024 -
Kenny Ross Ford responded
"Mjh30" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.
All I dealt with where very friendly knowledgeable and
did their best to make everything go smoothly
did their best to make everything go smoothly
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by gary.everson
Apr 23, 2024 -
Kenny Ross Ford responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!