Mike Laufer
Mike Laufer at Highland Park Ford Lincoln

Mike Laufer

Parts Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.2
5 Reviews
4.2

5 Reviews

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5 Reviews of Mike Laufer

August 10, 2025

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Great people to do business with. Always honest for good advice. Always very knowledgeable staff. Always recommend them over every where else I have been. More

by CHRIS.FANELLA
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Recommend Dealer
Yes
Aug 11, 2025

Highland Park Ford Lincoln responded

Chris, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 10, 2025

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They spoke to me rudely and disrespectfully. They didn't offer solutions to many of my car's problems. With their nonchalant attitude, they haven't even fixed my car for a few weeks. When I cont More

by Kaya
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Recommend Dealer
No
Aug 11, 2025

Highland Park Ford Lincoln responded

Kaya, The warranty repair you requested would be a violation of standards from Ford. If the issue is caused by front bumper damage due to an accident, no matter how many times you ask our staff to submit a fradulent claim, the answwer will remain the same. If you are going verbally abuse our staff becuse they will not file a fraudulent claim, and continue yelling at them, At some point they had to end the call. We suggested making an insurance claim and it would be your best option.

Aug 11, 2025

Kaya responded

You are acting completely against Ford standards. There was no accident, yet you refuse to perform the repair. Your behavior has been both rude and disrespectful from the beginning. Even more shocking, you suggested that I “have an accident” so that the insurance would cover the repair. How can a Ford-certified service center make such an unethical and dangerous request to a customer? Advising a customer to intentionally damage their vehicle so the insurance will pay for the Adaptive Cruise Control repair is not only unacceptable — it is a blatant violation of professional and ethical standards, and it clearly shows how little you comply with Ford’s values.

August 09, 2025

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Since purchasing the car in 2009 it has always been serviced at HP FORD. They do for service awesome work. Iwould never take my car any where esle for service! More

by CAF04062000
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Recommend Dealer
Yes
Aug 11, 2025

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope you continue to choose Highland Park Ford for all your vehicle needs! Take care!

August 05, 2025

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Went to Ford Dealer in Chicago who charged me TWO successive diagnostic fees that included removing the driver’s seat to solve an airbag issue. I declined the service and went to Highland Park Ford. More

by Ronniedjr
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Recommend Dealer
Yes
Aug 07, 2025

Highland Park Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

July 31, 2025

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In my view about the dealer, the service was very well and the hospitality’ including fast maintenance time. I heard that many Lincoln aviators have transmission problems. I would like to heart from this More

by beerdhige@gmail.com
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Recommend Dealer
Yes
Aug 02, 2025

Highland Park Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our staff provides! Thanks again for your business! Take care!