Mike Mace
Mike Mace at Thomas Cumberland Subaru

Mike Mace

Digital Process Manager

Thomas Cumberland Subaru

10325 Mt Savage Rd NW
Cumberland, MD 21502

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150 Reviews

Michael was born and raised in LaVale, Maryland. He graduated from Allegany High School and attended Frostburg State University. He has been in the customer service industry since 2001. Michael joined the Thomas Automotive Family in March of 2011. He enjoys spending his free time golfing, bicycling, watching movies, playing video games and spending time with his friends and family.

Dealership Experience

14 yrs, 7 mos

Industry Experience

14 yrs, 7 mos

Languages Spoken

English English

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150 Reviews

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150 Reviews of Mike Mace

January 30, 2024

Dealership Rating
Employee Rating

Wayne and EVERYONE at Thomas were excellent to deal with! Very trustworthy and transparent! Wayne was great at explaining all the features and got me the vehicle I wanted within a very speedy timeframe. TY! More

by Velissa35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Carpenter , Wayne Kifer, Kameron Dawson

Feb 12, 2024

Thomas Cumberland Subaru responded

Thank you so much for your kind review! We're thrilled to hear that you had a seamless and enjoyable car buying experience with us.

January 06, 2024

Dealership Rating
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I switch cars very often and have an understanding of how a typical dealership functions but Wayne and Thomas Subaru/Hyundai went above and beyond my expectations. Very honest and timely communication, hassl More

by faisalnatawan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wayne Kifer

Feb 12, 2024

Thomas Cumberland Subaru responded

Thank you for your kind words. We're so glad you enjoyed your experience. We hope to see you again soon!

November 20, 2023

Dealership Rating
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The dealership itself is clean and inviting. The entire staff is helpful. Nate Hoffman was my dealer. He helped me order my Subaru forester, and kept me updated every week on the vehicle. He was More

by NJ2WV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Folk, Nate Hoffman

Dec 04, 2023

Thomas Cumberland Subaru responded

We are committed to providing exceptional customer service, and it is always gratifying to hear that we have succeeded in exceeding our customers' expectations.

May 11, 2022

Dealership Rating
Employee Rating

Buying our new car was a great experience. The staff was friendly and very helpful. Their knowledge of the Hyundai Santa Fe that we purchased was second to none. Thanks for the great no hassle More

by gray04
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith, Patrick Yoder, Kyle Leedy, Michelle Folk, Nate Hoffman , Johna Brown, Shelly Gray, Bailey Hansel, Wayne Kifer

May 11, 2022

Thomas Cumberland Subaru responded

We really appreciate this fantastic review! We are so glad to hear that you had such a great experience with us. Thank you for choosing Thomas!

August 07, 2021

Dealership Rating
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Thomas Subaru exceeded my expectations, they’re easy to work with and have fantastic prices! Wayne Kifer is one of THE best salesmen I ever worked with when purchasing a car. Also a big thanks to Mike Mace More

by L.lease97
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Folk, Nate Hoffman , Wayne Kifer, Zach Lease

Aug 09, 2021

Thomas Cumberland Subaru responded

Thank you for taking the time to leave us this great review! We are happy to hear that many members of our Thomas Team were so helpful to you during your visit with us. We appreciate your business and recommendation! We hope to see you again in the future!

March 16, 2021

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I had a great experience at Thomas Subaru. Probably the best experience I've had with a car dealership. Jamie was great and took the time to show me what and where all the buttons and features were and did More

by Sjm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Kline

Mar 17, 2021

Thomas Cumberland Subaru responded

Thank you for taking the time to leave us this great review! We are happy to hear that you had such a great experience with Jamie. At Thomas Cumberland, we strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again!

February 15, 2021

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Employee Rating

Shawn Frye in the service department is wonderful. He goes above and beyond to take care of customers. He has a way with people. Everyone I have ever speak to him loves him. He puts a personal touch on e More

by Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Carpenter , Shawn Frye, Shelly Gray, Emily Weber

February 02, 2021

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Jamie made the car buying experience quick, safe, and easy. He made sure I knew everything I needed to know to get going in my 2021 Subaru Crosstrek Sport! Everyone I interacted with was very helpful. K More

by Tami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kara Owens , Bailey Hansel, Jamie Kline

Feb 16, 2021

Thomas Cumberland Subaru responded

Tami, thank you for leaving this wonderful review! At Thomas Cumberland, we strive to provide our customers with an upfront, transparent, and hassle-free car buying experience. We sincerely appreciate your business, and we hope to see you again! Enjoy your new 2021 Subaru Crosstrek!

January 22, 2021

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Top marks for the TC team! My inquiry started with Top marks for the TC team! My inquiry started with Nate, Bailey showed me the Forester and I was treated well during the entire process. I took More

by Jeffrey B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Folk, Nate Hoffman , Bailey Hansel

Jan 27, 2021

Thomas Cumberland Subaru responded

Thank you for this kind review! We are glad you like the way we do business. At Thomas, we strive to provide our customers with an upfront, transparent, and hassle-free car buying experience. We sincerely value your business and hope to see you again in the future! Thank you for choosing Thomas Cumberland!

January 14, 2021

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Employee Rating

Johnathan Loughrie and team were easy to work with and helped me through the car buying experience. They answered all of my questions and found a great car that fit all of my wants and needs. Special than More

by kkuckenbrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Carpenter, Johnathan Loughrie, Teresa Smith, Michelle Folk, Jeremy McFarland , Mark Duvall, JoManda Evans-Flanagan, Shawn Frye, Bailey Hansel

Jan 19, 2021

Thomas Cumberland Subaru responded

Thank you for leaving this wonderful review! At Thomas Cumberland, we strive to provide our customers with an upfront, transparent, and hassle-free car buying experience. We are thrilled to hear that our TC Team took such great care of you during your visit with us. Thank you for your business!

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