Mike Miller

Exceptional service! I really was pleased with how they treated me as a customer (I even had two young children with me which made my needs a little more difficult to meet.) treated me as a customer (I even had two young children with me which made my needs a little more difficult to meet.) More

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Andrew in the serice department did a great job of getting my prius serviced and testing the high voltage battery. The service manager Mike really understands the prius hybrid power train and gave getting my prius serviced and testing the high voltage battery. The service manager Mike really understands the prius hybrid power train and gave me data that showed that my battery was losing performance, but the cells were aging uniformly. More

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Unable to diagnose the issue I took my 2009 4Runner in due to some engine noise and electrical issues. The vehicle seemed to be running fine but for the noise. Andrew was very cor I took my 2009 4Runner in due to some engine noise and electrical issues. The vehicle seemed to be running fine but for the noise. Andrew was very cordial and professional as my service advisor. However, when he first called, it was to inform me that they didn’t really know what was causing the noise and it would cost $1,500 to find out and then fix it. The next time he called to tell me they weren’t sure if they would be able to fix it after the $1,500 so they recommended I just replace the engine for $7,000. I know Mike (the mechanic) was giving his professional opinion based on years of experience but I was the one who had to ask if they don’t even know what is wrong with it now, why not wait until the engine actually does die and then replace it? He agreed there was not much downside to that. Of course, replacing the engine would be the safest way to take care of the problem but is it the most practical? At the end of the day, after $260, I didn’t know anymore than when I took it in. And to top it all off. They charged me to fix the electrical issue and it still doesn’t work. Not the experience I was expecting. More

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