Mike Tegge

Purchased used 2020 Mercedes GLE350 from Derek Horrocks and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he di and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to Derek to get some assistance since we had just purchased the vehicle. I was told it was as-is and they will not assist in any way with the cost of the repair. I understand used car and as-is, but I would expect better service and some kind of assistance from a large premium dealership as they are. I would have even been satisfied if they offered to complete the repairs at cost, they did nothing and was forced to have the car towed back to me as I wont do business with a dealership who cannot provide any assistance to a customer that just purchased a vehicle from them. Furthermore, when the tow truck driver went to pickup the car they were told they could not release the vehicle because there was money owed. I was never notified of any diagnostic fees, never signed a work order specifying this and the expectation set by Derek was they would take a look and go from there. Luckily, the service advisor Lori released the vehicle and no charged the diagnostic so that was appreciated but also expected since they did not advise of any charges. Beware of this dealership if you want peace of mind when buying a used vehicle from them. You go to a large dealer like this for peace of mind that you don't usually get from the small independent dealers, that is not the case with this dealership. More

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I went to the dealership to get the battery in my key fob changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floo changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floor. The guy at the parts department saw the mouse and had no reaction, that tells me that's not the first time they seen a mouse. More

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Just bought a car from Gilbert Mercedes, Arnold Lim was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was an experience that has blown me away, who knew that there could be such a great experience on car buying!! I highly recommend stopping by and giving them a try when you are in the market foe a new or used car. This Mercedes dealership is second to NONE!!!! Arnold Lim is a step ahead of ALL SALESMAN!!! This was truly an exceptional experience!!!!!! THANK YOU ARNOLD LIM !!!!!!! More

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Great dealership experience. Dan Berkowitz in sales was a pleasure to work with and put me into a GLC that I am very pleased with. No pressure tactics and willing to answer al Dan Berkowitz in sales was a pleasure to work with and put me into a GLC that I am very pleased with. No pressure tactics and willing to answer all my endless questions. I highly recommend him as your go-to sales person. Let me also shout out to Erin in the service department for recent past help with getting my older SL550 in and out of repairs. She is a pleasant person to work with and went the extra mile to make sure the job was completed to my satisfaction. Finally the young man at the service check-in, ( I wish I had remembered to get his name) Fixed my service problem within minutes of me driving up. Very helpful in maneuvering me through the complexities of that software display. Great people here. More

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Found this dealership due to their reputation! Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do business here, its more than fair to say they have a great team. But Gal is a superstar! Paul in Finance was also fast and efficient, and this was a huge relief. Thanks again Gal! We'll be back for a G-Wagon! More

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Worst experience I ever had, unprofessional, the financial department is a mess. Even i tried to talk to Mike G “the General manager” and he never replied back any of my 3 calls and voicemails . Ove financial department is a mess. Even i tried to talk to Mike G “the General manager” and he never replied back any of my 3 calls and voicemails . Overall if you are buying from out of town just stay away from this dealership More

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Chris was fabulous. .meticulous and professional and always friendly and caring and attentive and always nice .meticulous and professional and always friendly and caring and attentive and always nice More

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Sales department was great, however; the service assistant Kim was beyond incompetent. Doesn't check the vehicle before returning it with obvious issues making it up to the customer to discover at assistant Kim was beyond incompetent. Doesn't check the vehicle before returning it with obvious issues making it up to the customer to discover at a later date along with being absolutely rude. The general "manager", Mike, has a horrible attitude even when his staff has very obviously done a quite poor job. I would purchase here again for a great deal, then take my vehicle elsewhere for servicing because they will absolutely lie to you and run you around before finally doing what they agreed to do initially. Awful experience from two people who should never be customer-facing. More

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I was very pleased and impressed with the salesperson and dealership with my car purchase. On a scale of 1-10 they were a 10 dealership with my car purchase. On a scale of 1-10 they were a 10 More

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Horrible service, making no effort to honor scheduled appointments or return calls. Makes the car purchase a huge disappointment. Will have to travel to Scottsdale Mercedes to get appointments honored an appointments or return calls. Makes the car purchase a huge disappointment. Will have to travel to Scottsdale Mercedes to get appointments honored and phone calls returned. Seems like once they get your money, you’re old news. More

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