Mike Williams

Never again . Thank you to the DEI ‘s who believe they are included. Good ole boys still in charge. Thank you to the DEI ‘s who believe they are included. Good ole boys still in charge. More

by sexynana56 Verified Customer Verified Customer

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This dealership has always been easy to work with. Never had any problems. This is pretty much the only dealer I’ve used to purchase cars and accessories as well as all my service. Never had any problems. This is pretty much the only dealer I’ve used to purchase cars and accessories as well as all my service. More

by jcs112174 Verified Customer Verified Customer

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The communication between the employees was non-existent. Multiple issues occurred and when I spoke with the manager Mike Williams he continued to maintain a passive aggressive tone asking me the same questi Multiple issues occurred and when I spoke with the manager Mike Williams he continued to maintain a passive aggressive tone asking me the same question over and over again as to what the person's name was who told me to bring the car back 2 Days Later instead of just going over to his own service department and finding out which one of his guys told me that. Scott the finance guy however was exceptional! Great communication explained everything clearly. Also the vehicle was absolutely filthy when I took it home. When I took it back they did finally do the interior detailing what should have been done before the car was even put out on the lot for customers to look at. They also tried to force me to pay for some outer car protectant for $1,600 which is one xxxx of a ripoff. Initially they told me this was non-negotiable. More

by KJ Verified Customer Verified Customer

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Dealership nice salesman not qualified to sell vehicles. Did not communicate with customer during sale Did not communicate with customer during sale More

by ruger7919 Verified Customer Verified Customer

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Everybody involved with the process was great. Extremely helpful with assisting me get the best deal. Extremely helpful with assisting me get the best deal. More

by Bryan Verified Customer Verified Customer

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Following is the email I wrote to Mike Williams on 10/24/25 and I still have not received a response. Please note that the car I purchased at full price did not include floor mats and I was not infor 10/24/25 and I still have not received a response. Please note that the car I purchased at full price did not include floor mats and I was not informed (I thought they were in the trunk of the vehicle): I received a letter in the mail this week that my tags were ready for pick-up in Pasadena for my 2019 VW Atlas. I reached out to my sales representative, Sam, requesting that my new tags and floor mats for my car be shipped to me via FedEx, as I do not live locally. He pushed back and said that that would not be possible; that I had to come in person to pick up the tags. I told him that I would be happy to send over a copy of my license to the team for whatever verification purposes they needed and if he could please send me my items, that would be greatly appreciated. Again, he came back to me with your location's hours of operation so I could pick them up. I then followed up with him again and asked what it would cost if I were to pay the shipping fee to have the plates and mats FedEx'd to me, and he informed me the fee was over $70 due to the weight of the mats. I have to admit that I am completely shocked by this complete lack of customer service. I live over 100 miles away round trip, am currently unemployed, purchased a car from your dealership at full asking price, used your financing program (that I know you get a kick-back on), and left you a 5-star Google Review (which I have since removed), and you want me to pay the $70 to have my items shipped. Not exactly the level of customer service I would've expected from your dealership. I've been holding back on saying anything for the past month, but since this tag/mat situation is now the icing on the cake, I will let you know that the sales process left me feeling unappreciated as a customer at Antwerpen. The day I came in to purchase the vehicle, Sam was friendly and warm, took me on a test drive, answered the questions I had, and then as soon as he knew I would be purchasing the car that day, I immediately turned into a number in line. The transaction turned cold. I moved from Sam's office to the Finance guy's office, then was asked to wait while Sam sold another car to another customer. He informed me he had 6 appointments that day, which showed me that he was too busy to spend any serious amount of time with me and that he would possibly be making 6 sales that day. When it came time to leave, he did help me connect my phone in my car, but then that was it. I went from a 2013 VW GTi to a 2019 Atlas. The technology was completely different and I had no idea where stuff was. I couldn't even find the navigation system to get myself home because I had no idea where I was. I ended up having to look at my phone the entire ride home, following Google Maps. It was a flipping fiasco!! Not to mention dangerous, as I tried to navigate a new, much larger vehicle in an unfamiliar part of the state. Aside from the mats not being included in the car (who sells a car with no floor mats in it?!!!), when I took that vehicle to my mechanic to be checked over, we found that the coolant level was below the minimum level, and so I had to pay to have that refilled. Mike, I would like to wrap up this whole purchasing situation with your dealership and request that you recognize my position and please ship me my mats and tags at the dealership's expense. A little empathy would go a very long way with me and deter me from leaving your dealership a 1-star Google review. I don't feel like I'm asking a lot and I'm not trying to get Sam in any trouble. I'm simply asking for a little customer service when the cost of living is through the roof, and as mentioned, I am out of work. I greatly appreciate your time and consideration, and look forward to your prompt response. More

by Steph.troilo1971 Verified Customer Verified Customer

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Trevor made sure I got the car I wanted and was flexible with my arrival time to make the purchase. with my arrival time to make the purchase. More

by sararosenheim Verified Customer Verified Customer

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My experience was great! Buying a new car can be stressful. Chris was in constant communication with me throughout the entire process and made me feel comfortable and confide Buying a new car can be stressful. Chris was in constant communication with me throughout the entire process and made me feel comfortable and confident. Kevin was efficient and answered all of my questions about the paperwork and final purchase. I did a good deal of research before making my decision and it paid off! It was well worth the out-of-state trip to get there and drive home in a 2025 VW Tiguan SEL R-line. I highly recommend Antwerpen Volkswagen! It is a gem! More

by dhand Verified Customer Verified Customer

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Antwerpen Volkswagen has given me a great experience. Very Professional. Polite staff wonderful hospitality. Excellent management. If I could only use two words it’s would be Above & Beyond. Thanks for m Very Professional. Polite staff wonderful hospitality. Excellent management. If I could only use two words it’s would be Above & Beyond. Thanks for my ride More

by Von Verified Customer Verified Customer

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Everyone was great there, very professional, very helpful, got me into and affordable car with no hassle, Kameeri Day was amazing in providing all the info I needed both about the vehicle and all the helpful, got me into and affordable car with no hassle, Kameeri Day was amazing in providing all the info I needed both about the vehicle and all the paperwork, than you everyone at Antwerpen of Pasadena More

by robmcc1983 Verified Customer Verified Customer

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