Milena Argueta

MILENA provided outstanding service and I will stick with here for future service appointments! She is great! here for future service appointments! She is great! More

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Most knowledgeable and polite service manager I have ever dealt with. Always a great experience dealing with Tommy! dealt with. Always a great experience dealing with Tommy! More

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The customer service in the Service Department is appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after ha appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after having purchased two Range Rovers at Rosenthal JLR, Tysons Corner, I will not return to buy again. You’d think that $85K-$100K + cars would, at minimum, buy you respectful service. You know it’s bad when you see other customers complaining simultaneously. I saw another customer get into a shouting match due to miscommunication from the service department right outside the doors. I also experienced unclear communication among other things. So frustratingly disappointing when it doesn’t have to be this way! More

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Fantastic. In and out quickly with attentive service. Highly recommend, and Milena has always been great. In and out quickly with attentive service. Highly recommend, and Milena has always been great. More

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My client representative was very cordial and helpful. Service was timely and complete. Thank you Service was timely and complete. Thank you More

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Steve Miller runs a horrible service shop full of liars and scammers!! Stay away. Kept my car hostage for a full week with no updates just for them, instructed by him to return my car with no solution. and scammers!! Stay away. Kept my car hostage for a full week with no updates just for them, instructed by him to return my car with no solution. More

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Poor service and quality of vehicles. Stay away from Jaguar. 2.5K for transmission wheel replacement. Alex in service unhelpful and rude. Her manager Steve not very receptive to feedback. Stay away from Jaguar. 2.5K for transmission wheel replacement. Alex in service unhelpful and rude. Her manager Steve not very receptive to feedback. More

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Great service experience again for our Jaguar! Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nic Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nice facility. We will service there again gladly! More

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The service department showed poor communications, even after multiple promises that they would provide updates and responses to my questions. It is now 3 weeks since my appointment and neither service no after multiple promises that they would provide updates and responses to my questions. It is now 3 weeks since my appointment and neither service nor parts has ever responded. More

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Alex is such an empathetic and friendly representative. I appreciate the team there understanding my needs and being so accommodating. I appreciate the team there understanding my needs and being so accommodating. More

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