Miller Warren

I had a great experience at Mercedes Benz of Louisville. Everyone was very friendly and professional. The manager was especially helpful and made me feel confident about my purchase. I highly recommend this Everyone was very friendly and professional. The manager was especially helpful and made me feel confident about my purchase. I highly recommend this dealership and will purchase from here again. 10/10 More

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If there were a way to give negative stars, this dealership would deserve it. I have never in my life dealt with a group of people so dishonest, unprofessional, and outright shameless. They lied dealership would deserve it. I have never in my life dealt with a group of people so dishonest, unprofessional, and outright shameless. They lied to my face multiple times, promised deals they never intended to honor, and wasted not only my time but also my money. They had my payment in hand, my insurance already set up, and even my travel arranged to pick up the car—and then they canceled the deal without reason. The sales team, the manager, and even the so-called general manager acted like clowns—rude, arrogant, and manipulative. They treated me like my business meant nothing. The customer service was beyond disrespectful; it was insulting. This place operates with zero integrity. They’ll play you, string you along, and then pull the rug out from under you at the last minute. Buying a car is supposed to be exciting, but dealing with them felt like getting scammed in broad daylight. If you value your time, money, or sanity—RUN. Don’t walk. Run away from this dealership. Out of all my years of buying cars, this was hands down the most disgraceful, infuriating, and unprofessional experience I’ve ever had. They don’t deserve your business. They don’t even deserve to be in business. More

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