Friendly, knowledgeable, fair negotiations.
Bought a used car, it had a minor surface scratch, they buffed it out for free. Great customer service.
I definitely recommend Mo and Norm Reeves
Bought a used car, it had a minor surface scratch, they buffed it out for free. Great customer service.
I definitely recommend Mo and Norm Reeves Toyota.
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by ms_kristel_m
Other Employees Tagged:
Andres Escobar
, Gentleman in finance who is next to Andres Escobar. I don’t remember his name.
Aug 13, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Very friendly, professional and kind.
I walked in there with a budget and something in mind, Mo helped me with everything and more. I didn’t feel pressured or pushed into getting somethin
I walked in there with a budget and something in mind, Mo helped me with everything and more. I didn’t feel pressured or pushed into getting something I didn’t want. Explained everything very well and I walked out with more than what I asked and still within my budget.
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by sierraamparo694
Other Employees Tagged:
Alex Doyle
, Brandy Burriesci
Aug 03, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Great service!
Beyond happy with our purchase with this dealership! Thank you Mr.Ahmad for your patience and great service!
Beyond happy with our purchase with this dealership! Thank you Mr.Ahmad for your patience and great service!
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by Gjanet433
Aug 03, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Mo and Zech are awesome dudes!
Made the experience seamless and enjoyable! Would recommend this place to anybody!
Made the experience seamless and enjoyable! Would recommend this place to anybody!
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by Hunterforsyth88
Jul 27, 2025 -
Norm Reeves Toyota Dallas responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Excellent service and brilliant officer.
May God bless and congratulations! Keep up the good works! Thank you
May God bless and congratulations! Keep up the good works! Thank you
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by mjcutebest83
Jul 22, 2025 -
Norm Reeves Toyota Dallas responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
He was really really kind with sharing his knowledge on
car and deals with my low credit! Thank you mo
car and deals with my low credit! Thank you mo
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by leannbrown825
Jul 10, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
He was an Amazing person I said no but he twisted my Arm
,amazing job
,amazing job
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by irene.jaramillo
Jul 10, 2025 -
Norm Reeves Toyota Dallas responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Thank you Mo for a great customer service experience.
Very satisfied with my purchase. Will refer more customers.
Very satisfied with my purchase. Will refer more customers.
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by wong214
Jul 05, 2025 -
Norm Reeves Toyota Dallas responded
Thank you so much for choosing Norm Reeves Toyota Dallas! Please let us know if we can be of any more assistance.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
I was messaged by Marsha telling me that the dealer
wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to se
wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to see something I liked and I figured I’ll take a shot and go back and see how much Norm Reeves will offer me and when they evaluated my vehicle, they gave me a price that was not a high demand offer after looking at my private sales option and trade in options KKB has a trad in value showing $20,954 . The max offer with Mohammed went from $18,000 to 20,000. I said no thank you give me my keys. I originally wanted $26,050 but I was willing to do $25,000 the bank manger or who ever the xxxx it was with Mohammed seem to be cocky because I was not accepting their offer and at that point I just wanted my keys back and instead of him more professional and saying “sir we apologize, but we cannot offer you more here is your key” he instead wanted to argue with me to the point he told me that they did not come to my house and knock on my door and made come out to get an offer and to get in a truck that I wanted, I said yes you did I got a message from Marsha telling me you would offer me a high demand offer which its a bull crap offer therefore give me my keys. As I step out looking for my vehicle, my vehicle is nowhere to be found. They had parked it all the way in the back of the lot when I had parked it in front of your dealership. Management Sales there sucks. No ethic and no respect when a customer says no is no…… I should had learned my lesson from the first experience I had with another rep not to long ago when purchasing a 2025 Rav
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by edwinventura46
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
*We're sorry we missed the opportunity to serve you this time. Your feedback is truly appreciated and helps us grow. We hope to welcome you back in the future for an experience that exceeds your expectations.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jun 30, 2025 -
edwinventura46 responded
It’s to late for you do to do anything for me. Longo Toyota of Prosper gained my business thank you very much. But what I will advise you is to train your staff in there Customer service roles to have empathy better communication skills be active listeners problem solvers just be patient , and managers need to be adept at finding solutions for escalated issues and guiding their team to do the same. This requires advanced analytical skills not a we didn’t come to your house and knocked on your door and told you to come here to get this truck type of analytical skills zero stars goes out for your sales department at Norm. Five stars goes to Robby De Veer he’s the real deal in the service department
A better experience than most large dealerships.
It was similar process but less pressure sale and haggling.
It was similar process but less pressure sale and haggling.
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by usmanamer
Jun 29, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
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