Mohamed Ahmed

My wife and I recently leased and then purchased a car from Audi Arlington, and we had an excellent experience from start to finish. Shawn, our sales representative was knowledgeable, patient, and very from Audi Arlington, and we had an excellent experience from start to finish. Shawn, our sales representative was knowledgeable, patient, and very professional. He made the entire leasing and buying process smooth and stress-free. He answered all our questions clearly and made sure we felt confident with our decision. Mohamad, the manager, was also very helpful and supportive throughout the process. He worked with us to make sure everything went smoothly and that we were satisfied with the deal. Thomas assisted us with the service contract, and he explained all the coverage details carefully so we understood exactly what we were getting. We truly appreciated his transparency and professionalism. Overall, the team at Audi Arlington provided outstanding customer service. We highly recommend this dealership to anyone looking to lease or purchase a car. More

Report | Print

Attentive personal, great service. I went to check out a my next car and they offered me deal i cannot refuse. I went to check out a my next car and they offered me deal i cannot refuse. More

Report | Print

Efficient sales team with knowledge of what their clients want. Competitive rates and good costumer service. want. Competitive rates and good costumer service. More

Report | Print

Everyone was incredibly helpful, guided us through the entire process and made getting our first Audi an enjoyable experience. entire process and made getting our first Audi an enjoyable experience. More

Report | Print

Friendly and welcoming staff in a pleasant and homie feeling environment. Plenty of snacks and beverages feeling environment. Plenty of snacks and beverages More

Report | Print

Mevin was great he was so understanding of my concerns and hardship he did not insist on pressuring me and hardship he did not insist on pressuring me More

Report | Print

Previous GM screwed up but this team really stepped up and made it right. I was very impressed and recommend them. and made it right. I was very impressed and recommend them. More

Report | Print

Excellent customer service, starting with my two sales person, Shahab and Esther, who helped me choose my Audi Q5. I am very in love with my Q5. Shahab took the time to show me all the functions and featu person, Shahab and Esther, who helped me choose my Audi Q5. I am very in love with my Q5. Shahab took the time to show me all the functions and features of my Q5, and then Ak, my finance person, who helped me to get lower payments. And I end with Freddy the new GM. He was present throughout the entire process making sure everything was done quickly and smoothly. This is my first purchase with Audi and I am very satisfied, thank you 😊 More

Report | Print

Great customer service from start to finish. They took the time to explain everything and were very helpful with all issues. They took the time to explain everything and were very helpful with all issues. More

Report | Print

I purchased my Audi Etron in Dec of 2022. Unfortunately when I purchased it, it had a nail in the rear tire. Since purchasing the vehicle I had it serviced at Audi of Arlington three times. E Unfortunately when I purchased it, it had a nail in the rear tire. Since purchasing the vehicle I had it serviced at Audi of Arlington three times. Every I've had to pay for a ride share to and from work due to them not having loaner vehicles available. Luckily I work less than 10 miles away so I never complained. On my most recent visit for service in November 2023, I received a call and email from the service center that included a video of them using a water mechanism with an email stating my rear tire had a slow leak, the tire pressure light was on and I needed a tire rotation. I immediately called the dealership and asked them how did the tire pressure light come on and was told by my rep that it was on when I brought the car in for service and she confirmed with the tech that it was on. I was furious and demanded that she check the dashboard pictures of when I dropped the car off that morning and low and behold she verified that I was correct and the light was not on when I dropped it off and the nail they were referring to had been in the tire for almost a year! I asked that a manger call me and I never received a call. When I picked up my car I noticed the service light was still on and mentioned it to the same service rep who advised me the car was still in sleep mode and it would eventually turn off. That was a lie as well! 2 days later the light was still on and I now have to take time out of my day to go back to the dealership on my lunch break or late after work during rush hour traffic to get the service light reset. This dealership is a joke and every since picking my car up my tire light has come on and I had to spend money to replace the tire $300 tire that was causing to problems until their service team messed with it! Fast forward to January 2024, I called the dealership because my emergency brake is not releasing properly after removing the charger and also slipping while driving in the rain. The service tech informed me it would be the middle of February (1 month) before they could get my car in and I would have to leave it for 2-3 days! 1 month for a braking issue....You can't be serious?? I decided not to make a big fuss but asked that I be provided with a loaner vehicle due to me living 35 miles away from the dealership and having to commute to work everyday. Can you believe they would not provide a loaner and told me I would have to sign up for a loaner when I dropped the car off? Hello? How am I supposed to make any plans for even a rental car if I don't know if a loaner would be available? At this point I'm pissed because I have NEVER asked for a loaner at any of my service visits and that is the least they could do after my last experience and inconvenience with my tire and service light not being reset. I asked to speak with a service manager who called me back 30 minutes later. I could tell from the time I said hello and the tone of his voice that he was angry and annoyed. I explained the situation and he could have cared less and told me they don't provide loaners. I asked him if my appointment could be rescheduled when one became available and in his nasty tone replied...it doesn't work like that, you just need to bring your car in and sign up on the list. What sense does that make and why can't you call me when one is available so me as the customer are not inconvenienced with paying out of pocket for a rental car. I paid over $65k for my car and the least the dealership could do is off a loaner if it's going to be there more than 24 hours for a brake issue that the service rep said was a known issue. Where is the CUSTOMER SERVICE? I would never recommend buying car or using Audi of Arlington for service. The service techs are nasty and why buy an expensive car from a dealership to only get treated like crap after? Please buy from a dealership that cares about it's customers after purchase and provides loaner or rental cars. More

Report | Print