Mohammad Dmour

This is what I think of, it was not offered to me if I needed more things to be done. needed more things to be done. More

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Erin was amazing supported me 100% and super reliable the service is always spot on and the staff always attentive service is always spot on and the staff always attentive More

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they took me in right at my scheduled time, and completed the service quickly. They kept me informed throughout. The waiting area was clean and comfortable. the service quickly. They kept me informed throughout. The waiting area was clean and comfortable. More

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Chris was the best non car sales man i have ever worked with. Thank you Chris. with. Thank you Chris. More

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I am writing this review to document a very disappointing and unsafe experience with BMW of San Antonio related to the purchase of a used Lexus RX 350 in October 2025. At the time of purchase, I raised seri and unsafe experience with BMW of San Antonio related to the purchase of a used Lexus RX 350 in October 2025. At the time of purchase, I raised serious concerns multiple times about the condition of the tires on the vehicle. I specifically asked—more than once—that the tires be replaced prior to finalizing the sale. Both the salesperson and dealership management repeatedly assured me that the tires were safe, met standards, and would “last at least another year.” Based on these assurances, we proceeded with a purchase of approximately $36,000. Unfortunately, those assurances proved to be completely inaccurate. In March 2026, while driving on the highway, we experienced a severe tire blowout, creating a dangerous situation that required roadside assistance. Following the incident, we were advised that all four tires needed to be replaced immediately for safety reasons. This directly contradicted everything we were told at the time of sale. What is most frustrating—and concerning—is that this situation was entirely preventable. The condition of the tires was raised before purchase, and we relied on the dealership’s expertise and honesty. Being told that unsafe tires were “fine” feels, at best, negligent—and at worst, intentionally misleading in order to save the dealership money on a used vehicle sale. I expect transparency, especially from a dealership representing a premium brand. Instead, we were left dealing with unnecessary stress, unexpected costs, and a serious safety risk for something we explicitly asked to be addressed. Because of this experience, I cannot recommend BMW of San Antonio, particularly when it comes to used vehicle sales and representations around safety-related items. Buyers should independently verify critical components like tires and not rely solely on verbal assurances from sales staff or management. More

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Excellent and Friendly atmosphere. Patiently answered all my questions and showed me all the cars that I want to check Patiently answered all my questions and showed me all the cars that I want to check More

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Excellent service and great customer service and work ethic, quality and efficiency in their service. ethic, quality and efficiency in their service. More

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Lack of communication from principle management they won’t return calls When told they will call back they text instead. won’t return calls When told they will call back they text instead. More

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Service was good waiting for vehicle was awful. After everything was complete we waited 30 minutes for our car After everything was complete we waited 30 minutes for our car More

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Everyone is kind and easy to work with. No one has been pushy or aggressive. Service takes your vehicle at the time of your appointment No one has been pushy or aggressive. Service takes your vehicle at the time of your appointment More

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