Montell Cozart

Worst experience I’ve had at a major car dealer. The salesman informed me that their CPO’s came with an additional 100K mile powertrain warranty. I chose a truck they were selling even though it w The salesman informed me that their CPO’s came with an additional 100K mile powertrain warranty. I chose a truck they were selling even though it was a few hundred more than another truck I preferred at a competitor. After the sale, I couldn’t find any paperwork with the warranty. I contacted the salesperson, who assured me I was covered. When we found out he was wrong, he apologized but then denied ever telling me anything regarding the warranty when I spoke to the dealership. I’ve switch to Olathe Dodge for the rest of my purchases and have had excellent experiences every time. More

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Found a vehicle online with auto trader and living 3. 5 hours from the dealership I sent my son over to check it out. He drove over Monday looked at the car but the tires on it were very bad so he asked i 5 hours from the dealership I sent my son over to check it out. He drove over Monday looked at the car but the tires on it were very bad so he asked if they could install tires on it before the purchase. He said the tires are acceptable for sale but my son asked to see what he could do. We waited Tuesday, Wednesday, & Thursday assuming they had already sold the vehicle but this morning how Friday received an email asking if we could come in today or tomorrow and if we would purchase if they installed tires. I replied I didn’t have time today or tomorrow and we would’ve purchased already if we had heard from them but we hadn’t. The response from them didn’t seem respectful and made me feel the blame for the missed communication but never received a call or email from them about the purchase. I responded kindly we are no longer interested in moving forward with the purchase and wish to no longer received communication from this dealership. I will search to make my purchase elsewhere. More

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