Montell Cozart
Montell Cozart at Reed Jeep Chrysler Dodge Ram

Montell Cozart

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Reed Jeep Chrysler Dodge Ram

7020 W. Frontage Rd
Merriam, KS 66203

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2 Reviews of Montell Cozart

May 19, 2025

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Worst experience I’ve had at a major car dealer. The salesman informed me that their CPO’s came with an additional 100K mile powertrain warranty. I chose a truck they were selling even though it w More

by mikecosse
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Finance Experience
Recommend Dealer
No
May 19, 2025

Reed Jeep Chrysler Dodge Ram responded

Mr. Cosse - There seems to be a miscommunication here. The vehicle you purchased was sold as a certified (CPO) unit and did come with the CPO warranty which covered your vehicle for 100,000 miles or 72 months. Whichever came first. At the time of your claim your Ram truck had over 130,000 miles on the odometer which put it over the miles and out of coverage. Montell apologized to you sincerely that you were experiencing problems and needing a costly repair but that apology had nothing to do with your warranty. It's never fun to need a major mechanical repair but it does happen on work trucks, especially when they get well over the 100k mileage mark. Reed Jeep always goes the extra mile to help our customers in need and our customer reviews do reflect that. I am sorry that we failed to do so with your purchase. Respectfully, Jeff Powell General Manager

May 19, 2025

Reed Jeep Chrysler Dodge Ram responded

Mike - Montell is a well known public figure from his time at KU and has been with this company for many years. I have never questioned his character. That aside, the CPO warranty mileage terms are clearly stated in the policy that you signed. I see the transmission work was done on April 2nd of 2025. That is stated by Carfax and I am just assuming that is when you had your work done. That is all I can go by since I was never contacted or given a chance to discuss this with you. If it was prior to that I might ask why you waited so long to post this review and never give us a chance to make it right?

May 19, 2025

mikecosse responded

Montel had promised me 100K miles over the current mileage, which would have taken the warranty to approximately 150K miles. I confirmed it with him several times because it was such a good deal. He confirmed it when I called and then backtracked when he found out he was wrong. I don't think he knowingly lied, but I'm the one who paid for his mistake. Also, my truck just reached 130K miles and the claim for approximately two years ago, so your records are incorrect

May 20, 2025

mikecosse responded

The work completed in 2025 was a completely different matter (although it would have been cover4ed as well). And yes, I'm aware of Montell's time at KU and recent hiring at Bishop Miege where my son previously played. He has a good reputation, but nevertheless made a crucial mistake that your dealership was unwilling to correct or provide any assistance with whatsoever. I addressed it back then but it fell on deaf ears. No one was willing to "make it right", which was very disappointing. I only competed the review because I received a request at my email today asking me to review my experience. I have no idea why I received it years after the fact, but it's an experience I share whenever I am asked about my truck and your dealership, so I completed the review.

August 30, 2024

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Found a vehicle online with auto trader and living 3. 5 hours from the dealership I sent my son over to check it out. He drove over Monday looked at the car but the tires on it were very bad so he asked i More

by Richardelstun67554
Purchase Time
Recommend Dealer
No

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