Morgan Hockett

Very disappointed! Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat massager for $200, because we decided it wasn’t necessary at the time. When I picked the truck up the first thing I noticed on the way home is that the seat massager had been fixed. I looked at the invoice and saw I had been charged for it so I called in and told them what happened. I was told they would check into it and get back to me, nothing happened. A week or 2 later I called back and was told they don’t think I was charged for it but they would check into it again. I have made at least 8-10 phone calls about this matter and was told repeatedly that I would hear back from them and then nothing. I finally talked to one of the owners just over 2 weeks ago, he was very nice and I was promised compensation but again have seen nothing. I called and talked to the receptionist this morning and she said she would check into what happened and get right back to me and again I heard nothing back! I’m beyond frustrated!!!! More

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Excellent support Larry and crew did a fantastic job finding us a car that not only meet our requirements, but greatly exceeded them. What we enjoyed most about dea Larry and crew did a fantastic job finding us a car that not only meet our requirements, but greatly exceeded them. What we enjoyed most about dealing with Larry and Oliver Ford is the attention given to us, and working with our schedule, all with no pressure from them to purchase. If anyone wants to see how not only a sales department should be run but also teriffic customer support in their service department, they need to look no farther than Oliver Ford. More

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