Nancy Gennarelli

Need more integrity. Being told paperwork can't be printed you will email then I come back and say I am not leaving without paperwork now you can print. The format of pap Being told paperwork can't be printed you will email then I come back and say I am not leaving without paperwork now you can print. The format of paperwork looked deceptive. The first visit the mechanic came out and explained and gave me some instructions so I really appreciated him More

by romoss24 Verified Customer Verified Customer

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Very good. .. work was done as requested while waiting... Very good... work was done as requested while waiting at dealership waiting area .. work was done as requested while waiting... Very good... work was done as requested while waiting at dealership waiting area More

by Wafloy Verified Customer Verified Customer

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Customer service was excellent when I arrived. Nancy is a very amazing employee. She has a way to make customers feel like that they are someone that matters. She should be given a rise , and in Nancy is a very amazing employee. She has a way to make customers feel like that they are someone that matters. She should be given a rise , and incentive pay. Thank you again for your expertise work ethic. More

by aj0922316@gmail.com Verified Customer Verified Customer

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My service advisor Nancy Gennarelli was very pleasant and addressed all my concerns. I really liked the diagnostic video which explained the problem and repair recommendation very well. The work was done pro addressed all my concerns. I really liked the diagnostic video which explained the problem and repair recommendation very well. The work was done promptly and well. More

by EGMCHARLNEY Verified Customer Verified Customer

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Very quick turnaround on a repair, final price was actually less than original quote and lower than estimates at 2 other shops, giving me the impression of honesty. Great service from the 2 advisors I actually less than original quote and lower than estimates at 2 other shops, giving me the impression of honesty. Great service from the 2 advisors I dealt with. More

by ALANTHOMPSON0331 Verified Customer Verified Customer

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Nancy was great with answering any questions I had and keeping me up to date. The only problem I had was with the warranty company delaying the repair by acquiring a different transmission than the one th keeping me up to date. The only problem I had was with the warranty company delaying the repair by acquiring a different transmission than the one that was on hand. More

by kullebrian7217 Verified Customer Verified Customer

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Very attentive, informed, and friendly Service Advisor. I am amazed at the video uploaded by the service technician. I liked the online authorization for additional services. Great experience at Southern. I am amazed at the video uploaded by the service technician. I liked the online authorization for additional services. Great experience at Southern. I shall return. More

by Wheatsm Verified Customer Verified Customer

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The service was excellent and fairly quick, however the scheduling website is difficult to navigate. scheduling website is difficult to navigate. More

by Johnfpen Verified Customer Verified Customer

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I called in advance. I already knew what needed to be replaced. Make sure they had the part. They got me in as soon as possible. I was in and out within three hours with I already knew what needed to be replaced. Make sure they had the part. They got me in as soon as possible. I was in and out within three hours with no complications. More

by Richard.jones0 Verified Customer Verified Customer

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Always had good service on my vehicle and they were always courtesy and always informative always courtesy and always informative More

by Tphill1945 Verified Customer Verified Customer

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