Nayeli Torres

Misrepresented maintenance coverage. I was sold a $1,899 maintenance plan on a CPO BMW that was described as “5 years of oil changes.” In reality, the coverage expires in about one year I was sold a $1,899 maintenance plan on a CPO BMW that was described as “5 years of oil changes.” In reality, the coverage expires in about one year and duplicates free CPO maintenance. This was not disclosed at the time of sale. Extremely disappointed — read everything carefully before signing. More

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Out of state purchase nightmare! Strongly advise buying from a dealership with a much better BBB & customer satisfaction rating. The on-going delays, along with the lack of trans Strongly advise buying from a dealership with a much better BBB & customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/25 Committed to purchasing a CPO vehicle 6/20/25 Received purchase docs, with multiple errors, including missing inspection results on the CPO checklist 6/23/25 eve: Received 3rd & FINAL set of purchase docs (rejected 2 previous sets due to multiple errors) 6/24/25 Funds wired to dealership & discovered they reduced the vehicle price online AFTER the purchase agreement was signed. Requested refund of the price difference & received partial refund for the inconvenience 6/25/25 Dealership confirmed receipt of wired funds 6/26/25 Transport co. picked up vehicle & I received digital copy of title & registration docs to review - notified Finance mgr that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address) 6/27/25 Received physical title transfer & registration docs to sign via FedEx & the ‘Appt. of Agent’ form was STILL missing the agent’s name & address, which was not provided until several hours after the other signed docs were dropped off at FedEx 6/28/25 eve : Received the FedEx label via email to return completed & signed Appt. of Agent forms 6/29/25 Dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the Finance mgr 6/30/25 Transport co delivered vehicle & there was only 1/4 tank of gasoline in the car 7/01/25 Finance mgr. PROMISED title & registration docs would be overnighted to the MI title co. Agent 7/03/25 Emailed Finance mgr. requesting tracking # & date title w/ docs were sent to MI title co. - NO RESPONSE 7/07/25: 9-10 am Sent 2nd email request to Finance & Sales mgrs. 10:35 am Called MI title co. who confirmed they never received the title or any docs from the dealership 12 pm Left VM with dealership General mgr 12:35 pm Left a message with the dealership receptionist to have the General mgr’s boss contact me NO RESPONSE FROM ANYONE AT THE DEALERSHIP 1:15 pm Called IndiGO Group (TX) - dealership owner & demanded they force the dealership to overnight the title & docs to the MI title co. immediately. 2:30 pm Sales mgr. called & the Finance mgr. claimed the person responsible for title transfer & docs was unexpectedly out of the office as of the previous wk. 4:41 pm Sales mgr called back with the name of the Office mgr who would overnight the title & docs to the MI title co.. 4:53 pm Office mgr stated all title transfer & registration docs were uploaded into a system & the review will take approx. 24 hrs. Title & docs can’t be sent to MI title co. until the review is completed. 7/08/25: 2:38 pm Office mgr emailed me that the docs were rejected AND a different title co. was assigned, so now I need to sign a new Appt. of Agent form & overnight to the dealership 3:06 pm Left VM for Office mgr to call me 3:31 pm Called IndiGO Group to intervene 8:34 pm Office mgr confirmed title & docs would be overnighted on 7/09/25 7/10/25: MI title co. received & processed title transfer & plate registration, emailed me copies & overnighted me the originals. Dealership lost the 2nd key fob (rec’d replacement 7/10/25) & also lost the owners manual which had to be ordered directly through the mfgr in Germany & will take 3 wks to arrive.. This entire transaction lasted 23 days due to slow processes & a plethora of inefficiencies at this dealership - primarily caused by unnecessary paperwork delays. I also incurred expenses for 10 days of car insurance on a vehicle I couldn’t legally drive & could not sell my other car during this time.. More

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Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us managers. They really tried to find the best deal for us More

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The Palm Springs dealership team was exceptional from beginning to end with support in the purchase of our vehicle. Their professionalism and knowledge of the process made for a smooth experience. beginning to end with support in the purchase of our vehicle. Their professionalism and knowledge of the process made for a smooth experience. More

by natalieowens6 Verified Customer Verified Customer

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Courteous, straight to the point, transparent and efficient. I been a BMW customer for a long time and this was my first out of state purchase and the best experience to date in any BMW dealer. Thank efficient. I been a BMW customer for a long time and this was my first out of state purchase and the best experience to date in any BMW dealer. Thank you Nayeli and the team for the amazing experience. More

by Noe Rodriguez Verified Customer Verified Customer

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We had the best used car buying experience you could possibly have. 10 out of 10 would do it again. possibly have. 10 out of 10 would do it again. More

by gottasortitout Verified Customer Verified Customer

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Everyone I dealt with, Paul, Nayeli, and Gilbert and Gary who delivered my vehicle were absolutely top level and extremely strong advocates for BMW of Palm Springs and the Indigo Auto Group. I’m glad to have who delivered my vehicle were absolutely top level and extremely strong advocates for BMW of Palm Springs and the Indigo Auto Group. I’m glad to have bought my car there and would gladly go back! More

by GAVIN130 Verified Customer Verified Customer

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This car buying experience was the best I've ever had' Definitely the best BMW dealer out of my last 5 BMW dealer experiences! I had decided to try another brand out of frustration but I am super glad I t Definitely the best BMW dealer out of my last 5 BMW dealer experiences! I had decided to try another brand out of frustration but I am super glad I tried 1 more time. My sales person was Nayeli Torres and she was beyond helpful and incredibly accommodating even after the sale. Definitely ask for Nayeli Torres, in my mind she facilitated everything perfectly and she is a super sweet person. Thank you! Additionally their electronics trainer was excellent. More

by Jestersmusic Verified Customer Verified Customer

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The purchase was very smooth, felt no pressure at all. The longest wait was the finance department cause he was with a client. I would highly recommend! The longest wait was the finance department cause he was with a client. I would highly recommend! More

by asquite Verified Customer Verified Customer

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Im thankful for all the people who work there. They are very nice and helpful. Sir Bryan at service is knowledgeable and helpful in all of my concerns. Me and my wife also want to thank Sir Vince They are very nice and helpful. Sir Bryan at service is knowledgeable and helpful in all of my concerns. Me and my wife also want to thank Sir Vince at service for treating us with utmost kindness. That is why I will not hesitate to refer them to my family and friends. More

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