Nelson Jimenez

AVOID AT ALL COSTS! BUYER BEWARE I leased a 2017 Kia Sorento back in 2017. My lease was up towards the end of March, and I went in February 27th to buy out my lease. I was informed ab I leased a 2017 Kia Sorento back in 2017. My lease was up towards the end of March, and I went in February 27th to buy out my lease. I was informed about my finance package, signed my paperwork, and was told that my next payment was not due until April 12th. It is now April 20th and the pay off has still not been send out by this dealership to close my lease account. I had to reach out to both Kia Consumer Affairs and the BBB in order to file formal complaints against this dealership. They lie and inform their customers that everything is taken care of; however, that is not the case when you call Kia Motor Finance. This dealership is negligent, does not know how to take care of business appropriately and professionally, and fails to assist the customers. They do not return phone calls or emails unless you report them to Customer Service. I now currently have two open accounts on the same vehicle, have threatened to seek legal representation, and do not see this being rectified anytime soon. The dealership is incompetent and does not know what they are doing - they continually tell you the same information - "that they are working on it and will be in touch." I am writing this so that no one else has to go through the same thing that I am currently dealing with. This dealer should be shut down and not allowed to conduct any business. What they regret to inform you before signing paperwork it that they actually do not have the money to fund your account because the business is not doing well (informed and said by a Sales Associate who works there). Instead, they knowingly allow you to sign paperwork and enter into these binding agreements which they cannot meet or fund. Then, they turn around and blame the customer for this. PLEASE do yourself a favor and do not even go into this dealership. If I could provide a negative rating for my review, I would! More

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Went to see Nelson for the 3rd time with high expectations and he made sure I got exactly what I wanted! I love my new sportage! expectations and he made sure I got exactly what I wanted! I love my new sportage! More

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Great Experience Had a great experience with Nelson & Lou, both were very personable and professional. I had the paperwork done ahead of time and when I got there the Had a great experience with Nelson & Lou, both were very personable and professional. I had the paperwork done ahead of time and when I got there they both made it easy and smooth. I would definitely recommend Kia of Sussex. More

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This is my fourth car I have purchased from Nelson at Kia. He is always very helpful and always works hard to get me a great, fair deal. Nelson goes above and beyond for me! I leased my car and wanted to Kia. He is always very helpful and always works hard to get me a great, fair deal. Nelson goes above and beyond for me! I leased my car and wanted to buy it afterwards. The process was easy, smooth, and quick! I know that Nelson has a very impressive sales record selling several hundred cars per year, and I know why. He works hard and cares. He knows what his customers want and helps them get in their new cars with ease. Thanks Kia!! Also on a side note, I should mention Jeff Lasala in Service is excellent! Extremely helpful and understand. He always gets me in right away and they’re so quick to Fix up my car. More

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Stay Away **************WARNING!!!! ************** I am sorry, but I am changing my review of this dealership. I went in right before Christmas looking to trad **************WARNING!!!! ************** I am sorry, but I am changing my review of this dealership. I went in right before Christmas looking to trade in my car and lease a new Kia Sorento. I absolutely love my Sorento, however, it is now 2 months later and they STILL have not paid off my trade in!!! I was lied to back in January by Lou the finance manager. He told me that they paid it off and had already sold the car. Yet I am still getting calls from Toyota looking for their payments. they told me that there was never even a request of the payoff amount. My husband and I went in to the dealership to try to get it taken care of and we were told that the owner was out of the country and he was the only one with authorization to sign the checks and I was not the only one waiting. I have already escalated this to Kia Motors and we are 1 step away from contacting our lawyer. This is absolutely my worst car buying experience ever! More

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The process of going in for an oil change service is always super easy and fast. Not to mention the staff is always friendly and accommodating. always super easy and fast. Not to mention the staff is always friendly and accommodating. More

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Bought our 3rd car from them. Thank you Nelson for making buying a car fast and painless 😊. We started with Ashley in internet sales to help get the best deal then she set us up with Nelson who is i making buying a car fast and painless 😊. We started with Ashley in internet sales to help get the best deal then she set us up with Nelson who is it only personable but knows his stuff! We were in and out quickly, thanks again Kia of Sussex! More

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Nelson and the team at Kia of sussex is hands down the best in NJ. I’m treated fairly, special and never get the run around. Also makes it super easy and comfortable for a woman shopping alone. A+ best in NJ. I’m treated fairly, special and never get the run around. Also makes it super easy and comfortable for a woman shopping alone. A+ More

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it wa very pleasant Nelson went over the top to give me the color and items I wanted in my new car. Paper work went very smoothly. Car selection was good. Nelson went over the top to give me the color and items I wanted in my new car. Paper work went very smoothly. Car selection was good. More

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Our whole experience with Kia of Sussex was great. Nelson was beyond awesome and delivered a great customer experience. He helped accommodate everything we needed with ease was beyond awesome and delivered a great customer experience. He helped accommodate everything we needed with ease More

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