Nelson Waters
Nelson Waters at Sullivan Honda
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Nelson Waters

Service Manager

Sullivan Honda

2015 East Main Street
Torrington, CT 06790

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4.9
42 Reviews
4.9

42 Reviews

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42 Reviews of Nelson Waters

April 30, 2025

Dealership Rating
Employee Rating

I have gotten my cars serviced here for a number of years. Always receive great service! More

by Susanstiller19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2025

Sullivan Honda responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Sullivan Honda

February 13, 2025

Dealership Rating
Employee Rating

Oil and filter change done in under an hour. Service appointment quick and accurate. my vehicle is five years old now and I’ve always had it serviced at Sullivan Honda, that pretty much says it More

by djs0596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Sullivan Honda responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 12, 2025

Dealership Rating
Employee Rating

The service is personal, the people working there listen to the customers and try to solve issues that a customer is concerned with. More

by cheeneysis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Sullivan Honda responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sullivan Honda. Feel free to reach out to us if you need anything. Have a wonderful day.

October 18, 2024

Dealership Rating
Employee Rating

Sullivan Honda has done an outstanding job servicing my CRV. They even went above and beyond when I arrived a day early (my mistake) and did the service anyway. Great group that I would highly recommend. More

by 2023 CRV Hybrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2024

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2024

Dealership Rating
Employee Rating

There great people to deal with. I have always had a pleasant experience bringing my car there. I would highly recommend them. More

by bakerlady4387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Sullivan Honda responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 22, 2024

Dealership Rating
Employee Rating

This dealer always has given me prompt and careful attention when there is a need. Friendly and well informed personnel. Always a pleasure to deal with this company. More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2024

Dealership Rating
Employee Rating

I hope to never have to go anywhere else for service on 2008 Honda. Hands down the easiest automotive repair transactions. Laura and Nelson have been absolutely the best. Thanks to all your hard work and t More

by Kelinpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Gambino

Jul 26, 2024

Sullivan Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sullivan Honda! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2024

Dealership Rating
Employee Rating

The service and sales department are extremely knowledgeable and customer service oriented. I would highly recommend Sullivan Honda to my friends and family! More

by rmsumers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Greenwood

Jun 27, 2024

Sullivan Honda responded

Hi, thank you for taking the time to leave a review for us at Sullivan Honda. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

May 26, 2024

Dealership Rating
Employee Rating

This is the 6th vehicle I’ve purchased. I think this says it all. Return customer is the most a dealership can hope for. More

by foxjg1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2024

Sullivan Honda responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Jun 07, 2024

Sullivan Honda responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 24, 2024

Dealership Rating
Employee Rating

Sullivan Honda didn’t hesitate to take the opportunity to make a fluke situation right for us. It just further supports our decision to buy Honda and gives us confidence that we will be taken care of at this More

by sharla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Tabares

Jun 06, 2024

Sullivan Honda responded

Hello Sharla, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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