Nicholas Pastorelli
Nicholas Pastorelli at Russ Darrow Toyota of West Bend

Nicholas Pastorelli

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
35 Reviews
4.8

35 Reviews

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35 Reviews of Nicholas Pastorelli

August 25, 2025

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Employee Rating

It may not be just this dealership, but I find $189. 00 per hour for service to be a little out of control. This is my second Rav4 we purchased through this dealership, and I won't go back. They lost a More

by KJKids
Service Price Transparency
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Recommend Dealer
No

August 22, 2025

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He was nice and fixed the issue. I really liked the video he sent with what he did. More

by Nicole
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Recommend Dealer
Yes
Aug 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

August 11, 2025

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Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More

by ted.swan.5
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Recommend Dealer
Yes
Aug 11, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 10, 2025

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Good people great service will continue to do businesses with this dealership and dealer group. Thks. More

by BURNY_301
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Recommend Dealer
Yes
Aug 10, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 09, 2025

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Pleasant waiting room, good coffe and prompt service. Will be back again for service. Maybe a new car. Our last 4 were from Darrow. More

by pmhabel
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Recommend Dealer
Yes
Aug 09, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 30, 2025

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On time service Good communication Nice clean service department Plenty of help Lots of hustle More

by wjasz
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Recommend Dealer
Yes
Jul 30, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 19, 2025

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Employee Rating

Friendly. That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is More

by abrault
Service Price Transparency
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Recommend Dealer
No
Jul 23, 2025

Russ Darrow Toyota of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

July 02, 2025

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Online scheduling is unreliable. Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i ma More

by averbonmosgaller
Service Price Transparency
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Recommend Dealer
No
Jul 05, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

June 26, 2025

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Good people skills and able to handle the job efficiently and effectively. Thank you for helping me with my issues and helping me what certain alarms mean. More

by thiesm28
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Recommend Dealer
Yes
Jun 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

June 19, 2025

Dealership Rating
Employee Rating

Good service and I liked the video report. Nick was very helpful and talked through the report More

by ryan_m
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Recommend Dealer
Yes
Jun 19, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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