Nicholas Scala

Service rep was clear, direct. Didn't try to upsell too badly, only suggesting what was truly needed. Work was done quickly, everyone was pleasant to deal with. Didn't try to upsell too badly, only suggesting what was truly needed. Work was done quickly, everyone was pleasant to deal with. More

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Attentive service writer. Did an amazing job explaining everything in a way I understood. Doesn't try and push repairs that are not needed, and is very honest about the servic Did an amazing job explaining everything in a way I understood. Doesn't try and push repairs that are not needed, and is very honest about the services needed and provided. Got my car done in a timely manner, and kept me informed the entire time. Highly recommend Dover Chevrolet for all your service needs! More

by shebbeans Verified Customer Verified Customer

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Always so happy with the customer service in the service department. They explain everything and go over it with you if u have questions department. They explain everything and go over it with you if u have questions More

by nunansarah Verified Customer Verified Customer

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I had a great experience at Dover Chevy getting my vehicle serviced. The entire team was professional, efficient, and made the process smooth from start to finish. They took the time to explain everyt vehicle serviced. The entire team was professional, efficient, and made the process smooth from start to finish. They took the time to explain everything clearly and ensured my car was taken care of properly. I especially want to highlight Jen Ryan, who is always incredibly professional and courteous. She consistently goes above and beyond to make sure customers feel valued and informed. It’s clear she takes pride in her work, and it really shows in the level of service she provides. I highly recommend Dover Chevy to anyone looking for reliable service and a team that truly cares about their customers. More

by Natgeo Verified Customer Verified Customer

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Got charged $2,200 for a broken ground wire and a set of new spark plugs.. the technician admitted he missed the broken ground wire the first time he checked them on day 1. So 10 days later he finally found new spark plugs.. the technician admitted he missed the broken ground wire the first time he checked them on day 1. So 10 days later he finally found the broken ground wire after going back to the basics when a dozen other things didn't do the trick. Again the technician was honest and admitted his fault and apologized for taking so long. However the service writer who writes up the bills was not understanding or reasonable at all with the bill. Also every time I went there to check in on the service he always said I was just getting ready to call you.. then he would go on and tell me a story about one of his vehicles years ago that had nothing to do with my situation.. horrible customer service. My service advisor Matt did the best he could with the information they were giving him. I think next time someone comes in and tells them they think it's a bad ground they might double check that first on day one as I really stressed that more than once to them.. I believe Bob the technician will do a much better job next time around. However I don't think the guy that writes the bills up will change at all.. sad. More

by rlabbe101 Verified Customer Verified Customer

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The service was excellent, everything was explained thoroughly and even better I got to use a coupon for service. Every little savings helps in todays economy. I have a beautiful car I purchased almos thoroughly and even better I got to use a coupon for service. Every little savings helps in todays economy. I have a beautiful car I purchased almost a year ago, and my experience in sales and service has been extremely positive. More

by cindy-myers1 Verified Customer Verified Customer

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Very accommodating, friendly staff! Asked for a loaner and they had one ready for me. Kept me updated on my vehicle with texts messages. Asked for a loaner and they had one ready for me. Kept me updated on my vehicle with texts messages. More

by jhurley0089 Verified Customer Verified Customer

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Dover Auto is a very good place to have your service done and everyone is very friendly. and everyone is very friendly. More

by sheryl.weymouth Verified Customer Verified Customer

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The service that was provided was exceptional fast and professional. I will be sure to use your service department again. professional. I will be sure to use your service department again. More

by Jmccarthy895 Verified Customer Verified Customer

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They were aware of problem, they fixed it ,and they gave me quote ,very happy me quote ,very happy More

by Steve Verified Customer Verified Customer

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