"Dishonest and Thoroughly Disappointing - Bait and Switch"
Recently went to check out an advertised vehicle after receiving several phone calls from the dealership to set up an appointment. When I arrived, I sat down with a sales associate who ran through the details of the car that I was interested in and answered all my questions about the vehicle. They then sent over the sales manager who ran through a bunch of other potential options although I expressed no interest in another vehicle. I was then shown another vehicle which wasn't even the year, make, model, mileage, etc. of what I had come to see. When I told them that I was only interested in the vehicle that I inquired about, I was brought inside yet again and pitched an entirely different vehicle. It wasn't until the end of this entire process that I was informed that they didn't even have the vehicle that I came in to see. According to them, the vehicle had been sold that morning during the hour that the dealership had been open prior to my arrival. Dishonest from start to finish and just a terrible way to run a business that relies on referrals. Will not buy a vehicle from them on principal alone and will steer everyone I know away from them.
"MB of Lynnfield is by far the best!"
Recently purchased a vehicle from MB Lynnfield and would just like to say that this place is the most accommodating dealership out there. From online sales to onsite sales the staff treats everyone equally and with respect. This is my first MB and absolutely not my last, will be heading back to MB Lynnfield.
Special thanks to Margaret, Franco & Nick, I am a very hard customer to deal with as I like things to be exact and can be very thorough with anything that I do. This team was great to me and put up with my personality. I thank them very much and think that this should be noted!!
- Exceptional service
Worked with this dealership a few months ago and because of the excellent service we had to come back and buy another Mercedes. Paulie and Peggy were exceptional once again, in finding us the right car, along with receiving the best customer service from both. Nick, worked hard to give us an awesome price. Would definitely recommend this dealership, their employees go above and beyond.
Thank you for your service, will definitely come back again.
I was impressed with the way they turned my first experience there from a negative, to my second experience into an absolute positive. Kari could not of been more accomodating. She took the time to
explain everything and never made my wife or I feel riushed. As far as the managment team of Paul and Nick I couldn't of been more pleased. They repeatedly asked if everything was to our satisfaction and sincerely seemed to care that we had a positve experience. My wife and I are extremly happy with the car, but one comment. We both feel that the car could be a little more user friendly. Manual seems to be complicated. This could be because we are coming out of a BMW, but that being said there are somethings that could be made easier to get over the hump of the learning curve. This in no case is a negative reflection on the sales team. Again we where more than happy with our experience.
Just bought a 2014 C300 I had great help trying to find the right car from Pauly! Service was great and everyone helped any way they could! Pauly did an awesome job trying to find the right car for me and Nick helped with getting me a good price and Peggy was a sweetheart and made sure everything went smoothly.
"Great purchase experience"
Very helpful experience working with Sean Bresnahan. Great service and delivery of the car. Also got attention from other managers both from sales and financing. Definitely will recommend and go back again.
"Best car buying experience thanks to Sean"
I was very pleased about how the whole experience was. Sean was very helpful and never felt being pushy. The car was delivered as promised and more. Two thumbs up for Sean and co.
"Recently purchased a 2015 C-class"
I recently bought my first Mercedes at Flagship Motorcars of Lynnfield. My sales rep (Antonio Zanon) was referred to me through a friend at work. Antonio was very knowledgeable
about the product line and after test driving three cars; I settled on the 2015 C-class with just the right balance of options with pricing within my budget.
Antonio and his management team (especially Nick Ioannidis) were a pleasure to work with during the whole process.
I would highly recommend Antonio, Nick and this dealership for anyone looking for a luxury car.
"Great experience with my recent purchase"
I had a very food experience with Steve Schepici and the guys at Flagship Motors. They helped through the entire process of getting my new car, from the test drive to the auto loan till I picked up the car from them. They helped me with all my paperwork, payments, etc and when I picked up the car and went over every function of the car in great detail. The process was smooth and I only had to visit them a couple of times before getting the car. They were very respectful of my time and extremely courteous and patient with all my questions. it was a pleasure working with them and I would recommend them to everyone out there. :)
"The quality and friendliness of the service at this..."
The quality and friendliness of the service at this location is outstanding. Both Grace and Nick are outstanding! This is the second vehicle that we have bought at Flagship Motorcars and would continue to return. I have recommended this location to other Mercedes-Benz purchasers.