⭐ 1-Star Review
I really wanted to have a good
experience buying my Jeep Wrangler here, but unfortunately, that wasn’t the case. My salesperson, Billy Fielhauer, was friendly at first, but some of
experience buying my Jeep Wrangler here, but unfortunately, that wasn’t the case. My salesperson, Billy Fielhauer, was friendly at first, but some of the details I was told about the Jeep didn’t line up with what I discovered after the purchase. The issues weren’t huge, but it was disappointing to realize things weren’t as straightforward as I was led to believe.
When I reached out for help, Nick (the owner) offered little support and seemed uninterested in making things right. The lack of follow-up and accountability has been extremely frustrating, especially after spending so much money on a vehicle that wasn’t represented as clearly as it should have been.
If you decide to buy here, ask for everything in writing, double check the vehicle history, and don’t rely solely on what you’re told during the sale. I learned the hard way that what’s promised and what’s delivered can be two very different things.
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by Torrijacs
Oct 15, 2025 -
Cronin Hillsdale Chrysler Dodge Jeep Ram responded
Ms. Buback reached out a few days after taking delivery of her Wrangler to report damage to the left rear section of the bumper. I promptly offered two options to resolve the issue:
1. Replace the section with the larger gouge and repair the smaller damaged area, or
2. Replace the entire bumper with one that was free of damage from another 2023 Wrangler.
Unfortunately, Ms. Buback was not satisfied with either option. I want to emphasize that I was not dismissive or unwilling to help.
Ms. Buback requested that we purchase a brand-new bumper and have it shipped to her so another shop could install it, even though her vehicle was a pre-owned Wrangler. I explained that I had already offered to replace the full bumper with a damage-free one from the same model year, which is a reasonable remedy.
Regarding the speakers, they were functioning properly when the vehicle was serviced here, and since they are covered under the factory warranty, any concerns can be addressed at any authorized dealer at no cost to her.
Ms. Buback also mentioned that she believed the vehicle was in “showroom condition” and expected different shocks and a spotless interior. If there were concerns at the time of purchase, those could have been addressed then.
In summary, I offered to replace the entire bumper with a damage-free one from another 2023 Wrangler to ensure she was satisfied with her purchase. Unfortunately, that solution was declined.
Oct 15, 2025 -
Cronin Hillsdale Chrysler Dodge Jeep Ram responded
If your only request was to have the damaged bumper appropriately addressed—and I responded by offering to replace the entire bumper at no cost to you—then I’m genuinely confused about why we're here.
You submitted a request through our lead system, which does not come directly to me. You never contacted me directly. The moment I became aware that you wanted to speak with me, I reached out via email.
I’m frustrated, too. A customer (you) raised an issue with a bumper that, frankly, I’m under no obligation to fix. Still, I offered a full replacement at zero cost to you. Instead of bringing the vehicle in, you’ve chosen to spend your time posting complaints online.
That doesn’t make sense to me.
Oct 15, 2025 -
Torrijacs responded
I appreciate your response; however, several points need clarification.
First, I did not request a brand new bumper — I only asked that the existing damage be appropriately addressed. Your summary leaves out the fact that your response was not prompt, and I had to follow up multiple times before receiving any clear answer.
Additionally, I was not “unsatisfied” with reasonable solutions — I was frustrated by the lack of communication, delays, and the condition of the vehicle upon delivery. Had my concerns been addressed in a timely and transparent manner, this situation could have been resolved much sooner.
Oct 15, 2025 -
Torrijacs responded
I understand your frustration, but I’d like to clarify a few key points.
Taking an entire day to bring the vehicle in for repairs costs me time, which is money. I’ve already invested time trying to get the speakers repaired and following up repeatedly for answers regarding the bumper. I will not drive back to the dealership to fix damage that should not have existed at delivery, especially after your sales representative, Billy, assured me the vehicle was in showroom quality condition.
My requests have been reasonable from the start: to receive the vehicle in the condition it was represented and to have timely, professional communication. The real issue here is not my unwillingness to cooperate, it’s the lack of accountability and responsiveness I’ve experienced.
For clarity, Billy informed me that he was waiting on an answer from Nick, the sales manager/owner, regarding how to handle the situation. Since that process was taking longer than appropriate, I submitted a request through the automated system at that point simply to get a response.
The complaints I’ve shared only came after I realized I wasn’t receiving the support or follow-through I deserve in this situation. At this point, I need a solution that does not further inconvenience me or require additional time and travel to correct an issue that originated with the dealership.
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