Nick Pridham

service charged $200 to diagnose problem but didn't even test drive. The lane keep system keeps signaling that you are crossing lane even on straight away, they said nothing wrong. When I went to start car test drive. The lane keep system keeps signaling that you are crossing lane even on straight away, they said nothing wrong. When I went to start car and engage system the button light says lane keep is on but drivers scene says its off. So if I saw it when starting car I guess their mechanic should see it.Took the car down the road same thing steering by itself on straight aways. Went to see service manager and he never apologized and spoke like it was nothing. Will never use them again. More

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The team in Rochester was very professional made the whole buying process. Very simple explained everything to us in detail. We couldn’t be happier. whole buying process. Very simple explained everything to us in detail. We couldn’t be happier. More

by fabric42 Verified Customer Verified Customer

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Great experience. From the sales rep to the finance department things went very smooth. No pressure during the whole process. From the sales rep to the finance department things went very smooth. No pressure during the whole process. More

by smarkievitz Verified Customer Verified Customer

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Key GMC of Rochester is a very low pressure laid back dealership. I feel I got a good deal on the 2026 Sierra 1500 I purchased. dealership. I feel I got a good deal on the 2026 Sierra 1500 I purchased. More

by jhbird48 Verified Customer Verified Customer

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Would have given a five star rating however we went home with a 33 k truck that has two fobs that don’t work!! I did not know this until we arrived home an hour and a half later as we live in Maine. My hus with a 33 k truck that has two fobs that don’t work!! I did not know this until we arrived home an hour and a half later as we live in Maine. My husband thought he could figure it. Your sales people are aware that we had two fobs that didn’t work. After reading the manual and a conversation with our mechanic he did fix it. Dead batteries!!! More

by merena21 Verified Customer Verified Customer

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Salesman was great but they didn’t give me what my trade was worth so I have to go elsewhere was worth so I have to go elsewhere More

by PORFIDOJ501 Verified Customer Verified Customer

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I would not purchase another vehicle here again. I have had 4 issues and I’m not I want to list on here but prefer a manager call me. I have had 4 issues and I’m not I want to list on here but prefer a manager call me. More

by jldumas40 Verified Customer Verified Customer

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Friendly service Truck done when they said it would be done five star rating. 10 out of 10 done five star rating. 10 out of 10 More

by Mark.rines Verified Customer Verified Customer

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The Rochester dealership was great to work with. They were able to transfer a vehicle that I wanted from Burlington, VT. All of the staff were patient and kind. They were able to transfer a vehicle that I wanted from Burlington, VT. All of the staff were patient and kind. More

by darcy.valido Verified Customer Verified Customer

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Great experience. Paul was very responsive and there was no pressure. Efficient, easy deal. All Good! Paul was very responsive and there was no pressure. Efficient, easy deal. All Good! More

by sbsemle Verified Customer Verified Customer

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