Nicolas Tapafua
Nicolas Tapafua at BMW of Anchorage

Nicolas Tapafua

Service Manager

BMW of Anchorage

730 E 5th Ave
Anchorage, AK 99501

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5.0
109 Reviews
5.0

109 Reviews

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109 Reviews of Nicolas Tapafua

May 20, 2025

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Everyone I come in contact with at BMW of Anchorage has the absolute best customer service! A+ experience every time. More

by balazs.cj
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Trent

May 20, 2025

BMW of Anchorage responded

Thank you for sharing your positive experience with BMW of Anchorage! We're delighted to hear that our team consistently provides top-notch service. We look forward to serving you again in the future!

May 17, 2025

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Any and all appointments I’ve had have been easy to schedule and the staff has always been helpful and courteous. More

by nsbaechler
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2025

BMW of Anchorage responded

We're delighted to hear that scheduling appointments has been a breeze and our team at BMW of Anchorage has provided helpful service. Thanks for sharing your experience!

May 17, 2025

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Great service. Only thing is I needed front and rear wipers changed. Only front done and rear is ripped. I did tell the service writer. So now another trip to purc More

by irishheart2010
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2025

BMW of Anchorage responded

Thank you for sharing your feedback with us at BMW of Anchorage. We're glad to hear the service was great, but we apologize for the oversight with your rear wiper. Please feel free to reach out so we can make it right on your next visit!

May 17, 2025

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Totally overjoyed with the BMW Anchorage Service Department. Under the leadership of Service Manager Nico Tapafua, my concern and the resolution was phenomenal! His team of technicians and customer More

by barden@gci.net
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Phyllis Halverson , DeWayne - Parts Department

May 19, 2025

BMW of Anchorage responded

Thank you for sharing your positive experience with the BMW of Anchorage Service Department! We're delighted to hear that Nico Tapafua and his team provided exceptional care and service. We appreciate your support, and we're here whenever you need us!

May 14, 2025

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I go here for my lifetime oil changes. It’s simple to make appts online. They offer a shuttle to and from my workplace when I have my car getting worked on. No problems so far. More

by Insomeforest
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Recommend Dealer
Yes
May 15, 2025

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're glad to hear that our services, including the convenient shuttle and online appointment system, have been meeting your needs. We look forward to continuing to serve you in the future!

May 10, 2025

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Got me fixed and back on the road about as quickly as any service shop could. More

by kfundeen
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Recommend Dealer
Yes
May 12, 2025

BMW of Anchorage responded

We’re thrilled to hear that your experience at BMW of Anchorage was so efficient! It's great to know that we were able to get you back on the road quickly. Thank you for sharing your feedback, and we look forward to assisting you again in the future!

May 06, 2025

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I broke down right in front of the dealer so went in and talked to the service manager. It was a Friday so little could be done. They took me in even though I was in a dodge pickup. The service was great More

by sjbo659
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2025

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're glad to hear our team was able to assist you promptly and efficiently, even on a busy Friday. We appreciate the kind words and are here if you need anything in the future!

May 03, 2025

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The salesman were very knowledgeable and didn’t pressure us I was very pleased with the service More

by crashparker
Sales Price Transparency
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Recommend Dealer
Yes
May 05, 2025

BMW of Anchorage responded

Thank you for sharing your experience, Parker! We’re thrilled to hear that our team at BMW of Anchorage was able to provide you with knowledgeable and pressure-free service. We hope to assist you again in the future!

May 02, 2025

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Good timely service but exorbitant pricing. $1600 to replace front and rear brake pads is excessive More

by Shaldaneak
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Recommend Dealer
Yes
May 05, 2025

BMW of Anchorage responded

Thank you for sharing your feedback. We’re glad to hear that you experienced timely service, though we understand your concerns regarding pricing. We aim to provide value with every service, and we appreciate your input. If you'd like to discuss this further, feel free to reach out. We look forward to helping you again soon.

May 02, 2025

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Their video inspections were more than I could have asked for. Went over every issue in detail & even gave remedies & costs for said issues. Easy to use application, drop off, and delivery. Would use again. More

by Torynmorgan
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Recommend Dealer
Yes
May 05, 2025

BMW of Anchorage responded

Torynmorgan, we're delighted to hear that the video inspections and overall service at BMW of Anchorage exceeded your expectations. Thank you for sharing your experience, and we look forward to assisting you again in the future!

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