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Nicolas Tapafua

Overview Reviews (101) Inventory (156)

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Nicolas Tapafua

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Nicolas Tapafua

Service Manager

BMW of Anchorage

730 E 5th Ave
Anchorage, AK 99501

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4.9

101 Reviews

Overview Reviews (101) Inventory (156)

4.9

101 Reviews

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101 Reviews of Nicolas Tapafua

May 02, 2025

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Their video inspections were more than I could have asked for. Went over every issue in detail & even gave remedies & costs for said issues. Easy to use application, drop off, and delivery. Would use again. for. Went over every issue in detail & even gave remedies & costs for said issues. Easy to use application, drop off, and delivery. Would use again. More

by Torynmorgan

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Recommend Dealer

Yes

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May 02, 2025

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It’s great to go into a service department after 4 months and the service department person still knows your name and the service department person still knows your name More

by BA

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Recommend Dealer

Yes

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May 02, 2025

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Good timely service but exorbitant pricing. $1600 to replace front and rear brake pads is excessive $1600 to replace front and rear brake pads is excessive More

by Shaldaneak

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Recommend Dealer

Yes

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April 23, 2025

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Love this dealership. I always receive great service from all team members I encounter and the service work is second to none. Great dealership and team members. Customer I always receive great service from all team members I encounter and the service work is second to none. Great dealership and team members. Customer for life and I will always recommend others to go here as well!! More

by Erin D

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Recommend Dealer

Yes

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Apr 23, 2025 -

BMW of Anchorage responded

Erin, we truly appreciate your continued trust and loyalty! It’s wonderful to hear that you’ve had such positive experiences with both our service team and the dealership. Thank you for recommending us, and we look forward to seeing you again soon!

April 20, 2025

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Always great service, professional staff, and great communication. I truly enjoy coming to this location/dealership and working with the service department. communication. I truly enjoy coming to this location/dealership and working with the service department. More

by jerod.perron@gmail.com

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Apr 21, 2025 -

BMW of Anchorage responded

Thank you for sharing your positive experience with us at BMW of Anchorage! We're delighted to hear that our service department and staff have consistently met your expectations. We look forward to welcoming you back in the future!

April 20, 2025

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Corey is an amazing sale person. The whole BMW team are great to work with! The whole BMW team are great to work with! More

by nsails35

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Recommend Dealer

Yes

Other Employees Tagged: David Billman, Travis Palmer, Corey Gray , Trent and Matthew in the Service Dept

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Apr 21, 2025 -

BMW of Anchorage responded

Thank you for your fantastic feedback! We're so glad to hear that Corey and the BMW team provided you with excellent service. We truly appreciate your kind words and look forward to assisting you again in the future at BMW of Anchorage!

April 17, 2025

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Prompt and thorough customer service. Matt Carberry is the archetype of an ideal service advisor Matt Carberry is the archetype of an ideal service advisor More

by wcstarn

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Recommend Dealer

Yes

Other Employees Tagged: Matt Carberry

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Apr 18, 2025 -

BMW of Anchorage responded

Thank you for your 5-star review! We're glad to hear that Matt at BMW of Anchorage delivered prompt and thorough service. He's truly an outstanding service advisor!

April 15, 2025

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Excellent service from the manager to the mechanics. The use of a loaner car is a wonderful perk The use of a loaner car is a wonderful perk More

by Katabinor

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Recommend Dealer

Yes

Other Employees Tagged: Joshua Swan

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Apr 15, 2025 -

BMW of Anchorage responded

Katabinor, we’re so glad to hear you had an excellent experience with the team at BMW of Anchorage! It's great that the service and loaner car perk added to your convenience. Thank you for your kind feedback, and we look forward to assisting you again!

April 02, 2025

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Matt and Trent and the whole service department for that matter are EPIC in every way. matter are EPIC in every way. More

by Hicks.Alexandria

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Recommend Dealer

Yes

Other Employees Tagged: Will, Trent all front desk intake personnel and all service members

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Apr 02, 2025 -

BMW of Anchorage responded

Alexandria, it’s awesome to hear that Matt, Trent, and the entire service team at BMW of Anchorage provided such an epic experience! We truly appreciate your support and look forward to seeing you again next time!

March 31, 2025

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Great experience first service on new X5 was completed in a timely manner. Service representative was good no issues. a timely manner. Service representative was good no issues. More

by ccnewman_495

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 31, 2025 -

BMW of Anchorage responded

We're pleased to hear that your first service experience with the new X5 went smoothly at BMW of Anchorage. Thank you for sharing this feedback, and we're here if you need anything in the future!

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Nicolas Tapafua

Service Manager

BMW of Anchorage

101 Reviews of Nicolas Tapafua

Dealership Inventory (156 Vehicles)

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