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Nicole Thompson
Nicole Thompson at Jones GMC
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Nicole Thompson

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.8
134 Reviews
4.8

134 Reviews

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134 Reviews of Nicole Thompson

May 10, 2025

Dealership Rating
Employee Rating

Wonderful place to do business, no hassle. Service Department, Nichole is top notch and great to do business with. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wes Cummins, Samantha Devlin, Elizabeth Horner

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May 06, 2025

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Employee Rating

Very helpful and the service writer was nice and tried to get done what was needed in short order. More

by Kellybflaig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2025

Jones GMC responded

Thank you for the feedback! We're glad our service writer was helpful and worked quickly to meet your needs. We appreciate your visit and hope to see you again!

May 04, 2025

Dealership Rating
Employee Rating

I had a bad experience with my salesman and the sales manager at Jones GMC. They do NOT stand behind what they sell. The service department is the only reason I went back. They are great! More

by Bp3790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Johnson, Matt Sharp, Spencer Westbrooks, Christian Arnold, Justin Murphy, Elizabeth Horner, Jessica McDaniel

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May 05, 2025

Jones GMC responded

Thank you for your honest feedback. We're truly sorry to hear about your negative experience with the sales team, and we understand how frustrating that must have been. We're glad to hear our service department has continued to earn your trust and provide great support. Your experience is important to us, and we will share this with our management team to help improve moving forward. If there's anything more we can do to assist you, please don’t hesitate to reach out to me at 731-925-4018. - Bethany Franks, Director of Marketing, PR, & Community Outreach

May 01, 2025

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Employee Rating

Service manager greeted immediately as I drove in. The service staff was friendly and informative. My car was repaired quickly and I was able to pick my car up that afternoon. More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2025

Jones GMC responded

Marilyn, Thank you for sharing your experience! We're glad our service team was welcoming, imformative, and efficient in getting your car repaired the same day. We appreciate your trust!

April 25, 2025

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Employee Rating

Walk in for oil change and they took my vehicle right in for service. Establishment was clean and personnel were polite and efficient. More

by JENNINGSBG1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spencer Westbrooks

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Apr 30, 2025

Jones GMC responded

Thank you for your feedback! We're glad we could get you in quickly and that you had a postive experience with our clean facility and courteous team. We appreciate your visit and look forward to serving you again!

April 24, 2025

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Employee Rating

Service rep Nicole is great ~ ur fortunate to have her. She kept me informed on the progress of the service More

by jamesclausel
Trade-in Experience
Recommend Dealer
Yes
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Apr 30, 2025

Jones GMC responded

Thank you for the kind words! We're so glad Nicole kept you informed and made your service experience a great one. We agree--she's a valuable part of our team. We look forward to serving you again in the future!

April 19, 2025

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Employee Rating

Sales department does not stand behind what they sell and neither does the sales manager. More

by Bp3790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kelan Davison, Adam Johnson, Spencer Westbrooks, Christian Arnold, Samantha Devlin, Elizabeth Horner, Jessica McDaniel

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Apr 21, 2025

Jones GMC responded

We're really sorry to hear that you had a disappointing experience. Your feedback is important, and we’d like the opportunity to understand what happened and try to make it right. Please consider reaching out to out to me at 731-925-4923. We want to do better and restore your trust. - Bethany Franks, Marketing, PR, and Community Outreach Director

April 18, 2025

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Employee Rating

They have it together and t hey are very nice they offer you drinks while you wait More

by KERRYMCCASLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2025

Jones GMC responded

Thank you for the kind words! We're glad to hear you had a comfortable and welcoming experience with us. We appreciate your support and hope to see you again soon!

March 13, 2025

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Employee Rating

Very professional and knowledgeable technicians and staff. I'm very pleased with the service and respectful staff More

by marcusleeharris.87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Spencer Westbrooks, Christian Arnold

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Mar 13, 2025

Jones GMC responded

Thank you for taking the time to share your feedback with us, Marcus. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

March 05, 2025

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Employee Rating

Took my car in for an oil change and they found a leak that needed to be fixed. So thankful I can trust my Jones Service team to take care of me! Nicole is exceptional at getting everything scheduled and More

by ACOLLINS9052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2025

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

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