Nikki Ulberg
Nikki Ulberg at Eau Claire Nissan

Nikki Ulberg

Service Advisor

Eau Claire Nissan

3214 Mall Dr
Eau Claire, WI 54701

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4.6
133 Reviews
4.6

133 Reviews

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133 Reviews of Nikki Ulberg

May 23, 2025

Dealership Rating
Employee Rating

Great purchase experience, everyone was professional and helpful. I would highly recommend One Automotive to anyone seeking a new vehicle More

by ed3dbow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2025

Eau Claire Nissan responded

Congratulations on your new vehicle! We’re so glad we could be part of this exciting moment and provide a ONEderful experience!

May 16, 2025

Dealership Rating
Employee Rating

There was a Bit of a communication problem midway through but that got resolved in the end. More

by ekelly1632
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Derleth, Kelly Hartung

May 21, 2025

Eau Claire Nissan responded

Thank you for trusting us with your vehicle! Your satisfaction is what drives us, and we’re so glad to hear we met your expectations!

May 14, 2025

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Employee Rating

My service was done quickly and everything was explained to me so I could understand my car better. The waiting room was quiet and comfortable. It was actually an enjoyable experience because I had a few More

by CAROLYNBUGHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2025

Eau Claire Nissan responded

We’re so happy you enjoyed your experience with our team! At One Automotive Group, we strive to make every visit ONEderful!

May 05, 2025

Dealership Rating
Employee Rating

The entire process of applying and buying my vehicle was amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman wh More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 09, 2025

Eau Claire Nissan responded

Hi Alexis, Thank you for taking the time to share your experience. We’re sincerely sorry to hear that your visit did not meet your expectations, especially given how excited you were about your new vehicle. While we’re pleased to hear you had a great experience working with Connor and our sales team during the purchase, we clearly missed the mark on your service visit and follow-up. Regarding your service concerns, we did replace both the rear pads and rotors, and the front rotors as a goodwill effort during your March visit. At that time, the front pads were measured at 8mm, which is well within acceptable specifications. After your subsequent visits, we thoroughly inspected your vehicle multiple times—including test driving and checking for brake squeal or caliper issues—and did not find any abnormalities in how the brakes were operating. Some initial grooving is normal when new rotors are installed without new pads, and our team did provide that context, but it’s clear that didn’t ease your concerns. We regret that our explanations left you feeling unheard or dismissed—that was never our intention. We understand how important it is to feel confident in your vehicle and in those servicing it. We take feedback like this seriously and will use it as a training opportunity to ensure that even when there’s a technical disagreement, the customer’s experience remains respectful and empathetic. We’d welcome the opportunity to speak further if you’re open to it, and see if there’s anything we can do to restore your trust. Thank you again for the feedback.

May 01, 2025

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Employee Rating

Friendly and courteous staff. Very clean facility. Went in for an oil change and tire rotation I was in and out within an hour and didn’t try to sell me extra services which I app More

by csleep4s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Derleth, Kelly Hartung , Brian Johnson

May 02, 2025

Eau Claire Nissan responded

Your satisfaction is our top priority, and we’re thrilled to hear we delivered a ONEderful experience for you. Thank you for being part of the One Automotive family!

April 13, 2025

Dealership Rating
Employee Rating

Everything went well fast service curtious and polite staff. Will recommend your place of business. More

by jhswenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Derleth, Kelly Hartung

Apr 16, 2025

Eau Claire Nissan responded

Thanks for the amazing review! It was a pleasure serving you, and we look forward to your next visit!

April 01, 2025

Dealership Rating
Employee Rating

I came in for an oil change. She asks if I needed anything else. I said no not at this time. They did the oil change and there was no up selling. It was fast and easy and I got a More

by BLACK11WIDOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Eau Claire Nissan responded

We’re so happy you enjoyed your experience with our team! At One Automotive Group, we strive to make every visit ONEderful!

March 16, 2025

Dealership Rating
Employee Rating

I went in for my first oil change with my Nissan. I’ve never owned a Nissan before. The lady that helped me in the service center was so rude. Not personable at all! When I got the bill of 96$ I was More

by taneillouiselego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 23, 2025

Eau Claire Nissan responded

Thank you for taking the time to leave your review. Though we fell short, we do appreciate the feedback. Please give our Service Manager a call so we can discuss this in further detail. 715-727-8450

March 11, 2025

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Employee Rating

Great service and friendly faces. Everyone was nice and we did not have to wait long for our service. More

by maddief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Eau Claire Nissan responded

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

February 22, 2025

Dealership Rating
Employee Rating

Always excellent service that is why I keep purchasing vehicles from them! They are thorough, friendly and professional. More

by jdscharr1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Derleth, Kelly Hartung

Feb 26, 2025

Eau Claire Nissan responded

We're delighted to know that you enjoyed your experience with us and that we met your expectations. Thank you for taking the time to share your feedback, and we can't wait to welcome you back again!

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