Oscar Leon

The service department at Gilroy ram is always great. The service advisor. Hugo is very knowledgeable and extremely helpful. I will be coming back. The service advisor. Hugo is very knowledgeable and extremely helpful. I will be coming back. More

by isaacramos831 Verified Customer Verified Customer

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Horrible experience I was forced to purchase products I didn’t want and was told they were mandatory due to already being equipped on the vehicle which was a lie and I told the salesperson, finance person didn’t want and was told they were mandatory due to already being equipped on the vehicle which was a lie and I told the salesperson, finance person and a sales manager I didn’t want them and it wasn’t till after all signings and I printed my copy of the contract at home did it show these items were optional I have purchased 2 other vehicles in the past from your dealership with no issues I feel I was taken for over $3700 with interest on my loan comes out to over $5200 I sent emails to my salesperson finance person and both sales managers with no response in my opinion this situation is fraud I will be at the dealership on Friday the 20th to get the 2nd key I am owed that I had to fight for and at that time I am going to ask to speak to upper management and if I don’t feel satisfied with the outcome I will be filing complaints with multiple different agencies in regards to this matter More

by danlopes Verified Customer Verified Customer

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They wasted my time trying to up-sell me on a bunch of junk add-ons. When I arrived to buy the car, they'd added these back into the sale and I had to argue to have them removed again. After the sale, junk add-ons. When I arrived to buy the car, they'd added these back into the sale and I had to argue to have them removed again. After the sale, they contacted me and wanted me to sign backdated pre-sale discloses. When contactedn then for basic warranty info, I was given incorrect info, then told the info wasn't available (with an attitude), before finally getting what I needed. They talk a good game but their behavior speaks for itself. More

by Lwbclark Verified Customer Verified Customer

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This place literally sold me a linen with extended warranty and won't cover anything with the warranty! They sold me a car that had something wrong with it that will cost over $5,000. I haven't even h warranty and won't cover anything with the warranty! They sold me a car that had something wrong with it that will cost over $5,000. I haven't even had it for a month!!! More

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